BR to autopopulate RITM value on incident form

[Swetham]

I have created a custom field called REQUESTED ITEM(u_requested_item) in related records.

Now I have to autopopulate this field when a request is created from the incident.

I have used a Before BR:

Before - Insert&update

condition: current.sys_class_name == 'incident' && current.u_requested_item.nil()

Script: 

(function executeRule(current, previous /*null when async*/) {

if (current.sys_class_name == 'incident' && current.request_item.nil()) {
var ritm = new GlideRecord('sc_req_item');
ritm.addQuery('request', current.sys_id); 
ritm.query();

if (ritm.next()) {
current.request_item = ritm.sys_id;
}
}

})(current, previous);

For some reason its not populating.

Iam using UI action from incident to create a request.

Can anyone help on this?

Thanks in advance!

[Anup Desai1]

Create business rule on RITM,
Before insert/update
Condition - Request is not empty and request changes

(function executeRule(current, previous /*null when async*/) {

var req= new GlideRecord('sc_request');
if(req.get(current.request)){
if (req.sys_class_name == 'incident' && req.u_requested_item.nil()) {
req.u_requested_item = current.sys_id;
req.update();
}
}
}

})(current, previous);

[Narendranath R1]

If the incident record in question is create via record producer, you will not have a corresponding RITM number. Please share details on how the incident record was created.

[Swetham]

They create it manually too..Level 1 team creates it manually..

[Ankur Bawiskar]

@Swetham 

if you create a request from incident, then in the REQ the parent field gets populated with INC

Why to have custom field on INC?

[Swetham]

The exact requirement is as follows,


Create Request Item field in Related Records in Incident Form.

Field should populate with RITM# once Request is created from Incident.

This will ensure the handshake is done between Incident & RITM.