BR to autopopulate RITM value on incident form
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11-07-2023 08:17 PM
I have created a custom field called REQUESTED ITEM(u_requested_item) in related records.
Now I have to autopopulate this field when a request is created from the incident.
I have used a Before BR:
Before - Insert&update
condition: current.sys_class_name == 'incident' && current.u_requested_item.nil()
Script:
(function executeRule(current, previous /*null when async*/) {
if (current.sys_class_name == 'incident' && current.request_item.nil()) {
var ritm = new GlideRecord('sc_req_item');
ritm.addQuery('request', current.sys_id);
ritm.query();
if (ritm.next()) {
current.request_item = ritm.sys_id;
}
}
})(current, previous);
For some reason its not populating.
Iam using UI action from incident to create a request.
Can anyone help on this?
Thanks in advance!
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11-08-2023 08:24 AM
Thanks for your inputs..
Updated the UI actions that the sys_id of incident is stored in parent field of the request table.
Hence to autopopulate the ritm value in the custom field(u_requested_item), I have created an after insert update BR on sc_request table,
var reqitem = new GlideRecord("sc_req_item");
reqitem.addQuery('request',current);
reqitem.query();
if(reqitem.next()) {
var incident = new GlideRecord('incident');
if (incident.get('sys_id', current.parent)) {
incident.u_requested_number = reqitem;
incident.update();
}
}
This doesnt autopopulate the field on incident. Any help is appreciated.