Change Management - Assignment group mandatory field

anishsasi
Tera Contributor

When you click on "Request Approval" UI action, the following assignment group field is mandatory in change management.  

I would like to know how the assignment group become mandatory?  Not seen code though!

 

anishsasi_0-1666086259034.png

 

 

1 ACCEPTED SOLUTION

Dan O Connor
ServiceNow Employee
ServiceNow Employee

Hey.

 

This is controlled through an OOTB UI policy called Mandatory - Assignment Group

 

If you go into it, you can see how it works. But it stops a Change moving on from draft/New states until Assignment group is populated. 

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10 REPLIES 10

Dan O Connor
ServiceNow Employee
ServiceNow Employee

Hey.

 

This is controlled through an OOTB UI policy called Mandatory - Assignment Group

 

If you go into it, you can see how it works. But it stops a Change moving on from draft/New states until Assignment group is populated. 

Despite answer is right, the behaviour of UI policies is totally different.  Never seen UI policies works with UI action "Request Approval".

Hello,

 

The UI action is not directly making the UI policies work. The UI action is setting the field to assess and authorize and the UI action says if state is one of assess/authorize make assignment group mandatory hence the group field is getting mandatory.

 

Please mark answer correct/helpful based on Impact. 

 

Not known UI policy is a client side scripting.  Thanks!