Hi @Shaik Ibrahim k ,
In ServiceNow's Service Portal, Client Scripts (written in JavaScript and running in the browser) cannot directly send emails or trigger server-side events, because they run on the user's browser and do not have access to the server’s email functionality.
However, you can trigger an event (which sends an email) from a client script by using a combination of:
- Client Script (to capture the action and call a Script Include or GlideAjax)
- Script Include (server-side logic to trigger an event and send an email)
- Event Registration and Email Notification based on that event
Please follow step by step:
- Register an Event
Go to System Policy > Events > Registry and create a new event, e.g.:
- Name: custom.email.trigger
- Table: e.g., sc_req_item (or any applicable table)
- Description: Triggered from portal to send email
2. Create an Email Notification
Go to System Notification > Email > Notifications:
- Trigger on the event: custom.email.trigger
- Define the conditions
- Choose recipients
- Create the email content
3.Create Script Include
Go to System Definition > Script Includes and create one like this:
var PortalEmailTrigger = Class.create();
PortalEmailTrigger.prototype = Object.extendsObject(AbstractAjaxProcessor, {
sendEmail: function() {
var gr = new GlideRecord('sc_req_item'); // Use appropriate table
if (gr.get(this.getParameter('sys_id'))) {
gs.eventQueue('custom.email.trigger', gr, gs.getUserID(), '');
return "Event triggered";
}
return "Record not found";
}
});
Ensure it's Client Callable
4. Client Script (Service Portal Widget or Catalog Client Script)
Use this code in your Catalog Client Script or Widget Client Script:
function triggerEmail(sys_id) {
var ga = new GlideAjax('PortalEmailTrigger');
ga.addParam('sysparm_name', 'sendEmail');
ga.addParam('sys_id', sys_id); // Replace with appropriate sys_id
ga.getXMLAnswer(function(response) {
console.log(response); // Optional: show response
});
}
// Call this function based on some user action, e.g., button click
triggerEmail(g_form.getUniqueValue()); // For Catalog Client ScriptThanks and Regards,
Chiranjeevi R
Please mark as Correct Answer/Helpful, if applicable.
