Hi All, I would like to display the VIP Icon inside the caller field. I was able to update this in sys_user table using the styles however this is not working in Incident form.I would like the VIP image to show up as below Below is the field style : ...
Hi All, Can someone help me on how i can use queue manger application / feature.I want to auto assign cases to agents in the groups based on queue manger configuration.What plugin needs to activate ?
Hi, How do i view the incidents for a particular CI using advanced relationship query.
bussiness rule for updating a change that happens in one table to other table
When you click on "Request Approval" UI action, the following assignment group field is mandatory in change management. I would like to know how the assignment group become mandatory? Not seen code though!
I want to Attach Knowledge articles to Incidents via short description as user types something in short description related search results will show knowledge articles of that search
I'm trying to trigger UI action through the Rest API call. How can I trigger UI action present on the Table level and not the record level. Being at the table level, 'sysparm_sys_id' is not available. This is causing the rest call to fail with the be...
Hi, How to transfer dashboard and report from one user(the user profile disabled user account) to another user.
Hello All, While creating report, how to set filter condition as 'most recent discovery - before - Last 20days' in the snow report? We have option for 7days, 30days, 90days and 120days. How to set it for 20days?
Before the file migrated from dev to prod, i want to verify the sys_id exist into production or not. how to find the file with the help of sys_id.
Hi, The global text search option available only for the roles “ITIL, Text_search_admin, admin”. As per my requirement, i added new role business process also into text search option . Seems that users with admin and ITIL can search using wildcards l...
If the user chooses start time which is greater than the chosen end time then , message has to dispaly saying end time should be greater than start time in the client script time is given in drop down as hh:mm for both start and end time
