I got a Utah PDI assigned. However, I am unable to see any tables or some of the menu items

[snow_now]

I got a Utah PDI assigned. However, I am unable to see any tables or some of the menu items like Credentials, Scripts Background etc. Where can I log in a ticket for PDI so that the issue can be fixed. I am unable to do any exercises as the menu items referenced in them are not visible. Any help would be appreciated.

[AndersBGS · Accepted solution]

Hi @snow_now ,

Login through the https://developer.servicenow.com/dev.do and try to reset you instance.

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders

[snow_now]

Thank you Anders. I would like to check couple of things before implementing your suggestion. Appreciate your help.

[Thota Naga Jyo1]

Hi @snow_now 

Check whether you have proper roles and correct plugins installed in your PDI related to that tables and menus.

Also, try to clear the instance cache by adding a cache.do in end of instance url

and logout and login

Thank you,

If my answer has helped with your question, please mark my answer as accepted solution and mark as helpful

[snow_now]

Thank you Naga. Can you please share the roles that I need to check and also the plug-ins I need to install.