Hi All,I have requirement where I need to add tooltip on the agent workspace forms. During my analysis I found that we can use field decorates to achieve it. But I am having no luck when it comes to show tooltips on dialog window and on headers of re...
Hi All, I would like to display the VIP Icon inside the caller field. I was able to update this in sys_user table using the styles however this is not working in Incident form.I would like the VIP image to show up as below Below is the field style : ...
We impersonated with the user and checked user can download(with export function) the reports from all tables(task, problem, change_request, sc_req_item, sc_task) except incident table(from list view). We impersonated with other users of that company...
How to copy project tasks and attach it to an existing project using a catalog item and update record ?2
Hi, Servicenow doesnt showing request item work notes. how to configure request item work notes search in san diego patch 8? pls assist me.
Hi All, Can someone help me on how i can use queue manger application / feature.I want to auto assign cases to agents in the groups based on queue manger configuration.What plugin needs to activate ?
Personalize List Columns is not working for Risk Control Assessments {Related list of Control (sn_compliance_control)}For Risk Control Assessment tab of Control , When user adds additional columns from the available section into the selected section ...
Hi, How do i view the incidents for a particular CI using advanced relationship query.
bussiness rule for updating a change that happens in one table to other table
When you click on "Request Approval" UI action, the following assignment group field is mandatory in change management. I would like to know how the assignment group become mandatory? Not seen code though!
Hi Team, We have requirement that need to full a report shows SLA/Time worked of current assignment group. Ex : ITSD kept Medium incident with them for 3 days, then assigned to ITSM team. ITSM had worked on that ticket for 1 day then resolved it. bu...
As per ServiceNow docs, I can see change flow can be deactivated. However, I am not able to do this?Any help would be highly appreciated.
I want to Attach Knowledge articles to Incidents via short description as user types something in short description related search results will show knowledge articles of that search
Hi, i want to understand that Dev and production environment local update sys id should be same. I migrated the local update set xml file from dev to prod. both having same retrieved sys id but update set sys id is differ. pls advise me. Update setup...
I'm trying to trigger UI action through the Rest API call. How can I trigger UI action present on the Table level and not the record level. Being at the table level, 'sysparm_sys_id' is not available. This is causing the rest call to fail with the be...
