Is there a way wherein will be able to see existing status of CI's related in rltshp view on CI form
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‎08-24-2023 06:57 AM
I have a requirement wherein I need to be able to see the current status of the CI's related on a CI form in relationship view without clicking on them or opening them in a new tab.
For example, If a CI is retired should be mentioned as Retired beside that CI under Relationship View.
If not this can may I know what would be the best possible way to enable this kind of feature in Service Now on a CI form.
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‎08-24-2023 07:35 AM
To my understanding, if you are referring under relationship tab , its a UI Formatter called 'CI Relations' which will require a UI macros to define the content that the formatter displays.
You can navigate to System UI -> Formatters (list of all existing formatters)
In related list , there an option called view UI macro for this formatter. You should be able to modify/override the ui Macro to define the content that the formatter should display and in your case should be the CI status
I Hope this can help
Note : You will require knowledge of Jelly script
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‎08-24-2023 08:58 AM
If not this is there a way where we can enable the current status of CI's on a CI form under relationship view.
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‎08-24-2023 08:56 AM
ok, thank you for the input provided.
If not this is there a way where we can enable the current status of CI's on a CI form under relationship view.
For example, If it is retired it should be showing retired, if it is in Disposed state it should be showing status as Disposed.
Is there a better way where we can get this enabled on a CI form.
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‎08-24-2023 08:57 AM