let me know what is the process to update the existing firewall record when a name or alternative name fields match with the service now discovery Record needs to be updated. if not match record needs to be created.
how to work on updating the Header Menu items and My Favorite items in the Employee Center.
Hi, I have submitted request into service portal. the catalog item associated with flow design. Please advise me, is flow design restrict to translating field label value..because when i try to change other language, the stage value showing in defaul...
Hi Team, I am using SAM for asset Inventory with discovering Inventory sources. we have application name , os, IP and other details by default. so we need to add end of support for all the product. Is there any option to add the fields in Invent...
Hi, How to transfer dashboard and report from one user(the user profile disabled user account) to another user.
Hi, In Requested Item form(Self Service -> My Request ITEM), click on REQUEST column value to open the request form. how to configure it to open the corresponding request page.Thanks.
i was trying to update existing asset data information through datasource bulk upload process, duplicate record is created. it should have to update existing asset details but it didnt. creating new, how to fix this issue.
Hello All, While creating report, how to set filter condition as 'most recent discovery - before - Last 20days' in the snow report? We have option for 7days, 30days, 90days and 120days. How to set it for 20days?
Hi, let me know the correction in the script as the field didnt display the value: // Add your code here var requestItem = new GlideRecord('sc_req_item'); requestItem.addQuery('cat_item.nameSTARTSWITHPrinter '); requestItem.addEn...
I just learned that the KB article numbering is off. Similar to what was happening with the knowledge blocks, when creating a new article, it is reusing an existing article number.please assist me to where to check the issue to fix it.
Hi recently we did cloning, post clone we noticed that some of the users sys_id is different from production to dev. but before clone, it was same sys_id. what is the issue? how to fix this issue. THanks.
Hi, is there a way to extract the "subcategories" based on the "categories"?Example:If I choose the category "Appliance" I have 5 subcategories available to me in the dropdown.If I choose the category "Data" I have 9 subcategories available.Is there ...
Hi All,I have requirment, where I need to enable search for articles which are in draft state. I tried modifying text search filter but still not able to search fraft articles.Please let know if anyone have any solution for this.Thanks in advance.
Hello Everyone. I just wanted to ask if anyone can let me know of how to study for ServiceNow CAD external certification? I mean, I have been preparing CAD for ROME release and since the version has changed to San Diego, i wanted to ask if its okay t...
Hi, i was trying to remove closed and Resolved status incident list and get the active records from servicenow but the list didnt show my On HOLD status record list. could you advise why unable to view the incident list with the status on hold and wh...
