MS CoPilot integration with ServiceNow

[AbhishekS399972]

Hello Everyone
I want to perform integration of MS Copilot with ServiceNow in which we want HITL Copilot based agents integrated with ServiceNow and then retain results in Copilot/Teams as the GUI.
I need steps to perform the integrations between Copilot and ServiceNow and then with Teams and all together streamlined, if anyone can provide me the step, I would be thankful if you can share info about Copilot resilience and sub-agent patterns too.

I need it in emergency. Any help will be thankful.

[Tanushree Maiti]

Hi   @AbhishekS399972 

Integrating Human-in-the-Loop (HITL) agents with ServiceNow and using Microsoft Teams as the GUI requires a bidirectional integration between Microsoft Copilot Studio, ServiceNow's Now Assist, and the Microsoft Teams channel.

This allows Copilot to pull ServiceNow data natively, escalate to human agents, and log interactions directly to your ServiceNow instance. 

Refer: Microsoft Copilot integration with Now Assist FAQ - Zurich release