Microsoft Teams integration with ServiceNow

AbhishekS399972
Tera Contributor

6 hours ago

Hello Everyone
I want to perform integration of Teams with Servicenow in which we will receive data from SN which will be shown in the Teams messages. I need steps to perform that, all required requirements like plugins/spokes, can I do it freely in my PDI.
I need it in emergency. Any help will be thankful.

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Tanushree Maiti
Mega Patron

6 hours ago

Hi @AbhishekS399972 

 

MS Team spoke plugins needs SN Store access, so you would not be able to use them in PDIs.

 

Install the Plugin:    Microsoft Teams Spoke 

Configure Teams Integration : https://youtu.be/lKvPCYPjcA0?si=Cir2twtRfKvZr5rF

                                                          https://www.youtube.com/watch?v=lKvPCYPjcA0

 

Step by step instruction: Integrate ServiceNow with Microsoft Teams 

Configure SOW Workspace for Teams: ServiceNow integrations with Microsoft Teams in Service Operations Workspace 

 

FAQ on Teams Integration: FAQs on MS Teams Integrations - updated September 2023

Helpful article on this: Conversational integration with Microsoft Teams - installation, FAQ, and troubleshooting

 

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
Linkedin:
ServiceNow Microsoft Teams Integration | MS Teams Spoke
ServiceNow Microsoft Teams Integration | MS Teams Spoke
youtu.be/lKvPCYPjcA0?si=Cir2twtRfKvZr5rF
Post a message in MS Teams from ServiceNow! In this simple video we use ServiceNow flow designer and an action from the Microsoft teams spoke to post a message to a teams channel when an incident is assigned to a defined group. We do all the above on Quebec instance (yes..Quebec :)). Points to ...
ServiceNow Microsoft Teams Integration | MS Teams Spoke
ServiceNow Microsoft Teams Integration | MS Teams Spoke
youtube.com/watch?v=lKvPCYPjcA0
Post a message in MS Teams from ServiceNow! In this simple video we use ServiceNow flow designer and an action from the Microsoft teams spoke to post a message to a teams channel when an incident is assigned to a defined group. We do all the above on Quebec instance (yes..Quebec :)). Points to ...
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