Microsoft Teams integration with ServiceNow

AbhishekS399972
Tera Contributor

4 weeks ago

Hello Everyone
I want to perform integration of Teams with Servicenow in which we will receive data from SN which will be shown in the Teams messages. I need steps to perform that, all required requirements like plugins/spokes, can I do it freely in my PDI.
I need it in emergency. Any help will be thankful.

0 Helpfuls
  • 1,437 Views
2 REPLIES 2

Tanushree Maiti
Tera Patron

4 weeks ago

Hi @AbhishekS399972 

 

MS Team spoke plugins needs SN Store access, so you would not be able to use them in PDIs.

 

Install the Plugin:    Microsoft Teams Spoke 

Configure Teams Integration : https://youtu.be/lKvPCYPjcA0?si=Cir2twtRfKvZr5rF

                                                          https://www.youtube.com/watch?v=lKvPCYPjcA0

 

Step by step instruction: Integrate ServiceNow with Microsoft Teams 

Configure SOW Workspace for Teams: ServiceNow integrations with Microsoft Teams in Service Operations Workspace 

 

FAQ on Teams Integration: FAQs on MS Teams Integrations - updated September 2023

Helpful article on this: Conversational integration with Microsoft Teams - installation, FAQ, and troubleshooting

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
ServiceNow Microsoft Teams Integration | MS Teams Spoke
ServiceNow Microsoft Teams Integration | MS Teams Spoke
youtu.be/lKvPCYPjcA0?si=Cir2twtRfKvZr5rF
Post a message in MS Teams from ServiceNow! In this simple video we use ServiceNow flow designer and an action from the Microsoft teams spoke to post a message to a teams channel when an incident is assigned to a defined group. We do all the above on Quebec instance (yes..Quebec :)). Points to ...
ServiceNow Microsoft Teams Integration | MS Teams Spoke
ServiceNow Microsoft Teams Integration | MS Teams Spoke
youtube.com/watch?v=lKvPCYPjcA0
Post a message in MS Teams from ServiceNow! In this simple video we use ServiceNow flow designer and an action from the Microsoft teams spoke to post a message to a teams channel when an incident is assigned to a defined group. We do all the above on Quebec instance (yes..Quebec :)). Points to ...

AbhishekS399972
Tera Contributor

3 weeks ago

This is really very helpful, thanks. I went through these links but I found out that MS teams Incoming Webhook has retired so we need to use Workflow instead. 

0 Helpfuls