Personalize List Columns is not working for Risk Control Assessments {Related list of Control (sn_compliance_control)}

Souvik Samanta
Tera Contributor

Personalize List Columns is not working for Risk Control Assessments {Related list of Control (sn_compliance_control)}

For Risk Control Assessment tab of Control , When user adds additional columns from the available section into the selected section the additional columns added are not visible on the list. List is always showing the columns that has been set from Related list of List Layout. Any change made in Personalize List Columns by user is not visible in List.

Risk Control Assessment is the OOB relationship.

find_real_file.png

This is the List Layout set up -

find_real_file.png

If any user modify it using gear icon of the list like below -

find_real_file.png
It is not showing up -

find_real_file.png

Can anyone help what can be the issue and how we can resolve this issue.

2 REPLIES 2

Kurian Thomas P
ServiceNow Employee
ServiceNow Employee

Hi @Souvik Samanta ,

try clearing instance cache by going to

<instance url>/cache.do

then try logging out and logging in

also try changing the "view name" dropdown to default in the sluck bucket

Meghashree1
Tera Expert

Hi Souvik,

 

Were able to find route cause for this issue?? I am also facing similar issue with risk statement>risk related list.

 

Could you please help me on solution if you were able to find something?

 

Thanks,

Meghashree