Forum Posts
Resolved! RITM Closure and user notification
Hello All, I have a requirement to close out all the RITMs from a given list and the corresponding requests should also be set to the states and stages given in requirement The requestor has to be notified with a close code comments stating " Your ap...
BR working only when current.update() is added
HI, I have quite a situation where, I have written an AFTER INSERT BR and it worked fine and updated records in san diego.. But when the same BR did not update records in UTAH, I added the current.update() and it started updating records. (function ...
Resolved! Question choice getting translated to english in agent workspace form in Description field
Hello Everyone, Whenever I am submmiting information from CSP portal in incident form if I open agent workspace in Description field all information is showing in spanish except question choice "Yes" and "No"Because I'm submitting information in span...
Resolved! Update field value on a form based on value in related list
Hi Team, My requirement is to update the (state value)dropdown field value of the Purchase order based on the state of the assets in the related list on the same form. If asset state is instock/available, then the PO state should be Received.
Resolved! Update the "managed by" and "owned by" fields for existing hardware records
The requirement is to update the "managed by" and "owned by" fields for existing hardware records, to correct for empty fields and records where the owner or manager is no longer with the company. Also, records with RETIRED state need not be altered....
Not able to select action
Hello ,I have created one REST action( get user data) in the integration hubI am unable to call this action in the flow. I am attaching the screenshot of the problem I am facing while selecting the action.Kindly let me know how can I add this action ...
How to restrict IMAC(+) from Change template
On Change Request templates specifically, there is also a value called "IMAC (+)" that appears in the dropdown list for Template fields. This is not a regular field and hence we are not able to write an ACL to prevent it from showing up. We have also...
Resolved! Assigned to field gets cleared on form submission
"assigned to" is cleared when a user submits a security incident. How to prevent it from clearing off post ticket submission?Application: Security incidents
Default value for a reference field on UI page
How to set a particular caller name as default value in Caller field(reference) on an incident form UI page.
How to use this client script on a UI page
I have an onchange client script for dependency field..(my category should be populated with class(cmdb_ci's class value) value based on cmdb_ci value )I need to use this script on my UI page Client script part. I know we cannot use the same syntax ...
i want to create an ACL rule for the field
Hi i have a customer table called CNS customer in that i have a field called FLAG i want to write an ACL for this field and in user table we have a customized field called NSA authorised it's checkbox . The condition for ACL customer table's FLAG f...
internship in servicenow
hello everyone,i am sonia sebastian,currently a servicenow aspirant(self leaner).i want to do an internship in servicenow to gain practical experience and to know work culture in it industry(no prior experience in it field).can anyone suggest how sho...
Resolved! Adding tooltips to Agent workspace
Hi All,I have requirement where I need to add tooltip on the agent workspace forms. During my analysis I found that we can use field decorates to achieve it. But I am having no luck when it comes to show tooltips on dialog window and on headers of re...
How to move the VIP Icon inside the caller field
Hi All, I would like to display the VIP Icon inside the caller field. I was able to update this in sys_user table using the styles however this is not working in Incident form.I would like the VIP image to show up as below Below is the field style : ...
