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Forum Posts

Network discovery using Seed box

We are currently conducting discovery using the 'Configuration Item' type. We plan to run a pilot for network discovery through a Seed box. Has anyone done this before? What are the prerequisites, and what are the pros and cons of conducting network ...

Read only field colour

Hi all, In the Vancouver release, platform wide the read only fields are with no background colour instead of the grey background and is very confusing. Could you please help me with how to change the colour to grey.

Aditya K by Tera Contributor
  • 3846 Views
  • 7 replies
  • 0 helpfuls

Resolved! Extreme Networks AccessPoints

Is there a way to discover extreme networks accesspoints? We see the router and switch getting discovered correctly  but the accesspoints are also classified as IP routers (using the OOB pattern)

numeric variable display type change required.

Hi, The requirement i have received is to have a numeric variable added to a Catalog item. Default Appearance:- The only numeric variable - Numeric Scale variable type option seems to be appearing the below format in service portal:-  Appearance requ...

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Issue in resolving a SRAPI endpoint to a CSV file

Hello Experts,We have a requirement where user should be able to directly download selected records from the list view of a table into a CSV file via a UI button on the list banner. This is implemented via a Scripted REST API(GET). On clicking the UI...

Shalaka Vaze by Tera Contributor
  • 1538 Views
  • 5 replies
  • 0 helpfuls

CSA Exam Vouchers

Hi All,If I am not being able to pass CSA in the first attempt, how many more vouchers do they provide for retake?Any idea? Thanks in advance

p_mriganka by Tera Contributor
  • 1353 Views
  • 3 replies
  • 0 helpfuls

Hide transform maps in navigator

In navigator under CMDB Dataload  transform map pointing to models should not be visible to standard user (user that has role cmdbb_Read, Asset, import_loader  ==> Security GRoups ITSM Standard, CMDB Modifier, Configuration manager Line, Configuratio...

Mayuri1711 by Tera Contributor
  • 948 Views
  • 2 replies
  • 0 helpfuls

Actions on skipped records post Vancouver upgrade

Hi all, We had our instance upgraded to Vancouver Patch5 and we have list of skipped records.When we deployed the update sets related to actions taken from lower instances, many records still stay skipped in PROD.  Since it's prod, we cannot manually...

Swetham by Tera Contributor
  • 1204 Views
  • 3 replies
  • 0 helpfuls

BR to autopopulate RITM value on incident form

I have created a custom field called REQUESTED ITEM(u_requested_item) in related records. Now I have to autopopulate this field when a request is created from the incident. I have used a Before BR:Before - Insert&update condition: current.sys_class_n...

Swetham by Tera Contributor
  • 3616 Views
  • 20 replies
  • 1 helpfuls

Resolved! Flow Designer

Hello all, Can anyone please let me know how to set up the "duration" in Flow Designer?

Resolved! I was trying to write a client script and was tying the below:

 var ans = confirm(" The customer is notified of all P1 incidets.Confirm basic information is collected before submittingthis P1 incident. \n\nSelect OK to submit or Cancel to return to the record "); I am getting error for this and return. May be it...

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gsindhu26 by Tera Contributor
  • 1875 Views
  • 3 replies
  • 1 helpfuls