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Forum Posts

Resolved! SNMP timeout error in Prod - Horizontal\IP Discovery

I have this case of switches (from only one location) giving SNMP timeout error in prod but the same switches are discoverable in Test instance from the same windows server on which both Prod and Test midservers are installed. Credentials are testing...

Resolved! New journey

Hi Team,I am @Sahu_am, a Java developer, and I want to learn and grow my career in ServiceNow. I have no idea how to get started, which NowLearning courses to follow, and what the best path is. I need proper guidance on how a beginner should start, i...

Sahu_am by Tera Contributor
  • 5433 Views
  • 5 replies
  • 2 helpfuls

Network discovery using Seed box

We are currently conducting discovery using the 'Configuration Item' type. We plan to run a pilot for network discovery through a Seed box. Has anyone done this before? What are the prerequisites, and what are the pros and cons of conducting network ...

Read only field colour

Hi all, In the Vancouver release, platform wide the read only fields are with no background colour instead of the grey background and is very confusing. Could you please help me with how to change the colour to grey.

Aditya K by Tera Contributor
  • 3949 Views
  • 7 replies
  • 0 helpfuls

Resolved! Extreme Networks AccessPoints

Is there a way to discover extreme networks accesspoints? We see the router and switch getting discovered correctly  but the accesspoints are also classified as IP routers (using the OOB pattern)

numeric variable display type change required.

Hi, The requirement i have received is to have a numeric variable added to a Catalog item. Default Appearance:- The only numeric variable - Numeric Scale variable type option seems to be appearing the below format in service portal:-  Appearance requ...

VivekKumarTya_0-1696770838804.png VivekKumarTya_1-1696770918440.png

Issue in resolving a SRAPI endpoint to a CSV file

Hello Experts,We have a requirement where user should be able to directly download selected records from the list view of a table into a CSV file via a UI button on the list banner. This is implemented via a Scripted REST API(GET). On clicking the UI...

Shalaka Vaze by Tera Contributor
  • 1628 Views
  • 5 replies
  • 0 helpfuls

CSA Exam Vouchers

Hi All,If I am not being able to pass CSA in the first attempt, how many more vouchers do they provide for retake?Any idea? Thanks in advance

p_mriganka by Tera Contributor
  • 1452 Views
  • 3 replies
  • 0 helpfuls

Hide transform maps in navigator

In navigator under CMDB Dataload  transform map pointing to models should not be visible to standard user (user that has role cmdbb_Read, Asset, import_loader  ==> Security GRoups ITSM Standard, CMDB Modifier, Configuration manager Line, Configuratio...

Mayuri1711 by Tera Contributor
  • 985 Views
  • 2 replies
  • 0 helpfuls

Actions on skipped records post Vancouver upgrade

Hi all, We had our instance upgraded to Vancouver Patch5 and we have list of skipped records.When we deployed the update sets related to actions taken from lower instances, many records still stay skipped in PROD.  Since it's prod, we cannot manually...

Swetham by Tera Contributor
  • 1305 Views
  • 3 replies
  • 0 helpfuls

BR to autopopulate RITM value on incident form

I have created a custom field called REQUESTED ITEM(u_requested_item) in related records. Now I have to autopopulate this field when a request is created from the incident. I have used a Before BR:Before - Insert&update condition: current.sys_class_n...

Swetham by Tera Contributor
  • 3994 Views
  • 20 replies
  • 1 helpfuls

Resolved! Flow Designer

Hello all, Can anyone please let me know how to set up the "duration" in Flow Designer?