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Forum Posts

BR to autopopulate RITM value on incident form

I have created a custom field called REQUESTED ITEM(u_requested_item) in related records. Now I have to autopopulate this field when a request is created from the incident. I have used a Before BR:Before - Insert&update condition: current.sys_class_n...

Swetham by Tera Contributor
  • 2385 Views
  • 20 replies
  • 1 helpfuls

Resolved! Flow Designer

Hello all, Can anyone please let me know how to set up the "duration" in Flow Designer?

Resolved! I was trying to write a client script and was tying the below:

 var ans = confirm(" The customer is notified of all P1 incidets.Confirm basic information is collected before submittingthis P1 incident. \n\nSelect OK to submit or Cancel to return to the record "); I am getting error for this and return. May be it...

gsindhu26_0-1694607479185.png
gsindhu26 by Tera Contributor
  • 1390 Views
  • 3 replies
  • 1 helpfuls

Resolved! RITM Closure and user notification

Hello All, I have a requirement to close out all the RITMs from a given list and the corresponding requests should also be set to the states and stages given in requirement The requestor has to be notified with a close code comments stating " Your ap...

Swetham by Tera Contributor
  • 1722 Views
  • 1 replies
  • 1 helpfuls

BR working only when current.update() is added

HI, I have quite a situation where, I have written an AFTER  INSERT BR and it worked fine and updated records in san diego.. But when the same BR did not update records in UTAH, I added the current.update() and it started updating records. (function ...

Swetha M by Mega Guru
  • 1798 Views
  • 5 replies
  • 0 helpfuls

Resolved! Update field value on a form based on value in related list

Hi Team, My requirement is to update the (state value)dropdown field value of the Purchase order based on the state of the assets in the related list on the same form. If asset state is instock/available, then the PO state should be Received.

Swetha M by Mega Guru
  • 1808 Views
  • 2 replies
  • 1 helpfuls

Not able to select action

Hello ,I have created one REST action( get user data) in the integration hubI am unable to call this action in the flow. I am attaching the screenshot of the problem I am facing while selecting the action.Kindly let me know how can I add this action ...

VaibhavKumarY_1-1680517562636.png

How to restrict IMAC(+) from Change template

On Change Request templates specifically, there is also a value called "IMAC (+)" that appears in the dropdown list for Template fields. This is not a regular field and hence we are not able to write an ACL to prevent it from showing up. We have also...

How to use this client script on a UI page

I have an onchange client script for dependency field..(my category should be populated  with class(cmdb_ci's class value) value based on cmdb_ci value )I need to use this script on my UI page Client script part. I know we cannot use the same syntax ...

Swetha M by Mega Guru
  • 2974 Views
  • 4 replies
  • 0 helpfuls