HI, I have quite a situation where, I have written an AFTER INSERT BR and it worked fine and updated records in san diego.. But when the same BR did not update records in UTAH, I added the current.update() and it started updating records. (function ...
Hi, I am new to service portal.I went through enough learning videos but i have a question regarding customized page creation. I have a requirement where i need to create a page for our application which looks like 'New service portal' page with mini...
Hi all, My requirement is as follows,I have a set of 10 keywords.( eg, Password)I have to check if any of the keywords is present in my interaction's short description and if so i've to create an incident. This has to be done in flow designer and thi...
Hello Bangalore SNUG Members, Please share the plans for the next ServiceNow meetup in Bangalore. Ramesh
I have a requirement wherein I need to be able to see the current status of the CI's related on a CI form in relationship view without clicking on them or opening them in a new tab.For example, If a CI is retired should be mentioned as Retired beside...
Need to enable data for Content Analytics Dashboard in our environment. As per the docs Google Analytics needs to be created and mapped with servicenow. I couldn't find any exact docs or video for this. Anyone please help me as how to do this ?
HI Team i have raised an incident, which is priority one tickets.., how we can assign the priority one ticket to some groupswith help op work flow design concept Regardskhasim
I am trying to locate a UI macro "on_call_escalation_tracking" which is defined as ref_contributions attribute on "assignment_group" field on incident, but unable to find it in Tokyo patch 7 release.
Hello Everyone, We have a Story for Checking SLA's and correcting them actually all SLA's are created 2 years ago and I have no data related to those SLA"s I means I don't have any story number or any data to know why these SLA"s are having different...
Hello Everyone, Whenever I am submmiting information from CSP portal in incident form if I open agent workspace in Description field all information is showing in spanish except question choice "Yes" and "No"Because I'm submitting information in span...
I have a BR to update the REQ short description on SC_request table.. ==============After - Insert (function executeRule(current, previous /*null when async*/) {var usrarray = [];var item = new GlideRecord('sc_req_item');item.addQuery('request',curr...
We've a UI action REQUEST IP BLOCK on our security incident form and it does the following, populates the IP block into the form field. var ip_block = new GlideRecord("u_ip_block");//var inc_record = new GlideRecord("sn_si_incident");ip_block.u_sec_...
Need to display error message while nonproduction environment change request should not allow Production affected CI's.able to restrict the not to add Pro affected ci's to Non prod change requests but not pop up message. Please advice.
Hi ,context- need to send notification in teams through private chat to the assignee of the incident when SLA is about to breach. i have done my research but unfortunately i couldn't able to find a proper document/way to send notification to private ...
Hi Team, My requirement is to update the (state value)dropdown field value of the Purchase order based on the state of the assets in the related list on the same form. If asset state is instock/available, then the PO state should be Received.
