On Change Request templates specifically, there is also a value called "IMAC (+)" that appears in the dropdown list for Template fields. This is not a regular field and hence we are not able to write an ACL to prevent it from showing up. We have also...
"assigned to" is cleared when a user submits a security incident. How to prevent it from clearing off post ticket submission?Application: Security incidents
How to set a particular caller name as default value in Caller field(reference) on an incident form UI page.
I have an onchange client script for dependency field..(my category should be populated with class(cmdb_ci's class value) value based on cmdb_ci value )I need to use this script on my UI page Client script part. I know we cannot use the same syntax ...
Hi i have a customer table called CNS customer in that i have a field called FLAG i want to write an ACL for this field and in user table we have a customized field called NSA authorised it's checkbox . The condition for ACL customer table's FLAG f...
hello everyone,i am sonia sebastian,currently a servicenow aspirant(self leaner).i want to do an internship in servicenow to gain practical experience and to know work culture in it industry(no prior experience in it field).can anyone suggest how sho...
Hi All,I have requirement where I need to add tooltip on the agent workspace forms. During my analysis I found that we can use field decorates to achieve it. But I am having no luck when it comes to show tooltips on dialog window and on headers of re...
Hi All, I would like to display the VIP Icon inside the caller field. I was able to update this in sys_user table using the styles however this is not working in Incident form.I would like the VIP image to show up as below Below is the field style : ...
Hi All, Can someone help me on how i can use queue manger application / feature.I want to auto assign cases to agents in the groups based on queue manger configuration.What plugin needs to activate ?
Hi, How do i view the incidents for a particular CI using advanced relationship query.
bussiness rule for updating a change that happens in one table to other table
When you click on "Request Approval" UI action, the following assignment group field is mandatory in change management. I would like to know how the assignment group become mandatory? Not seen code though!
I want to Attach Knowledge articles to Incidents via short description as user types something in short description related search results will show knowledge articles of that search
I'm trying to trigger UI action through the Rest API call. How can I trigger UI action present on the Table level and not the record level. Being at the table level, 'sysparm_sys_id' is not available. This is causing the rest call to fail with the be...
Hi, How to transfer dashboard and report from one user(the user profile disabled user account) to another user.
