Hello Everyone,
Whenever I am submmiting information from CSP portal in incident form if I open agent workspace
in Description field all information is showing in spanish except question choice "Yes" and "No"
Because I'm submitting information in spanish I would like to see all the information in spanish only
translation should not happen in agent workspace or backend
as you can see in screenshot description field having spanish information but only "yes" is got translated to english
as it should not
can someone Help me achieve this requirement
thanks in advance
@tabrez ahmed I am assuming you are having creating an incident from the CSP portal using a record producer. From the screenshot, it appears to me that for the variable queja:1 the translation for the choices Yes/No have not been provided.
Your issue will be fixed once you provide the translation for this choices on your variable in the record producer.
In order to provide the translation, simply choose the Spanish language from the preference, navigate to your variable and update the choice text in Spanish.
Hope this helps.
Translations are present in translation table and it is working fine for other record producers But I observed that those record producers are having question variable 'type' as Select box So what I did is I changed the 'type' of variable of record producer from Yes/no to 'Select box 'and added yes no choices in the variable and now it is giving me the expected results like it is not getting translated in english because in the form translations it is getting translated is this a correct approach or shall I use script to fix this ?
Before changing type yes/no adding question choices:
After changing type to select box it is showing this :
Translations are present :
