Question choice getting translated to english in agent workspace form in Description field

[tabrez ahmed]

Hello Everyone,

Whenever I am submmiting information from CSP portal in incident form if I open agent workspace 

in Description field all information is showing in spanish except question choice "Yes" and "No"

Because I'm submitting information in spanish I would like to see all the information in spanish only 

translation should not happen in agent workspace or backend

as you can see in screenshot description field having spanish information but only "yes" is got translated to english

as it should not 

can someone Help me achieve this requirement 

thanks in advance 

[Sandeep Rajput]

Remove the English translation for yes/no type. Then it will not get translated.

[tabrez ahmed]

Hi @Sandeep Rajput  But don't you think Removing Yes/no translation for yes/no type can affect other record producers or any other variables ? can't we write business rule for just restricting variable type yes/no from translating ? 

[Sandeep Rajput]

If you are using the same variable set across multiple record producers then yes deleting a choice translation will have impact on all of them. Try creating a query BR on sys_translated_text, in conditions specify conditions related to your variable and exclude the translation record via script.