Write client script to display false "Awaiting Caller" in on hold reason field from being visible when REQUEST FOR = logged in user.

[Deepa12]

how to Write client script to display false "Awaiting Caller" in on hold reason field from being visible when REQUEST FOR = logged in user.

[Ravi9]

Hi Deepa Can you share what you tried so far which didn't work?

[Deepa12]

client script:

var loggeduser = g_user.userName; //it is fetching logged in user value correctly
alert(userid);

var requestuser = g_form.getValue('caller_id').name; //it didnt get request for field value, the value coming from reference value.

alert(id);


if(loggeduser == requestuser)
{
g_form.removeOption('hold_reason','1');
}

[Ravi9 · Accepted solution]

let me know if this helps you !