Real, sustained adoption - Launch your Now Assist champion program with one free download

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Real, sustained adoption - Launch your Now Assist champion program with one free download 

Hi, Community. I'm here with great news!!  I'm Kate Collins, Director of the User Adoption team at ServiceNow University. My team's passion is simple — making sure customers succeed with user adoption of the ServiceNow AI Platform. Not just go-live. Real, sustained adoption where people embrace the technology and get genuine value from it every day. And one of the most common things we see? The technology is ready — but the people aren't quite there yet. 

You’ve got Now Assist. Your licenses are live. Your platform is ready. 

So why isn’t adoption moving? 

Here’s what we see time and time again: the technology goes live, but the people side gets left behind. No one to answer “what does this mean for me?” No one to normalize the weirdness of working alongside AI for the first time. No one to celebrate the early wins or catch the quiet skeptics before they become loud resistors. 

That’s what a champion network fixes. 

Champions aren’t your IT team. They’re not change management consultants. They’re the person on your team that colleagues already turn to when something new lands. Credible, curious, connected — and with the right pack in their hands, incredibly effective. 

That’s exactly why we built the Change Champions for Now Assist Ready-to-Go Pack. 

It’s free. It’s on ServiceNow University. And it gives your champions everything they need to hit the ground running — no change management expertise required. 

Inside the pack: 

• Coordinator kickstart guide — so whoever is running this program knows exactly what to do and when 

• Champion project plan — a ready-to-use timeline from recruitment to go-live and beyond 

• 11 comms templates — nomination emails, kickoff invites, check-ins, go-live alerts, the J-curve week-one message, and more 

• Meeting agenda templates — so every champion touchpoint has a purpose 

• Champion overview deck — brief your network fast and get everyone aligned 

Everything is designed to be used as-is or customized in minutes. 

Because the difference between an AI rollout that sticks and one that quietly fades out isn’t the technology. It’s whether someone showed up for the people. 

That's exactly what the Change Champions pack provides. Everything your team needs to activate champions and drive real adoption. Get started today — it's free. 

➤ Download the Change Champions for Now Assist Pack 

More free AI readiness resources 

Looking for more? We’ve pulled together a full suite of free assets to help your organization get live and stay live on Now Assist — from the AI People Readiness Playbook to ready-to-go training packs across ITSM, CSM, ESM, and more. Find them all here. 

Who we are 

The ServiceNow University User Adoption team helps customers turn platform investments into real business outcomes — not by focusing on the technology alone, but by preparing the people who use it. Drawing on experience across hundreds of rollouts, the team delivers expert-led engagements, customized training content, change enablement coaching, and integrated adoption strategies tailored to each organization’s culture and goals. 

Whether you’re approaching your first go-live or scaling adoption across multiple applications, the team offers a range of solutions — from self-service Ready-to-Go Packs and on-demand courses to fully customized packages that include recorded demo videos, job aids, instructor-led training, communications planning, and integrated change strategies. 

For more information, visit the ServiceNow User Adoption homepage. What more free AI enablement, or OCM, tools?  Ask for what you need in the comments