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Expose ServiceNow AI Agents to External Systems with Google A2A
Article

Expose ServiceNow AI Agents to External Systems with Google A2A

Yogesh Shinde
MCP: The Protocol Powering Agentic AI
Article

MCP: The Protocol Powering Agentic AI

A practical guide for ServiceNow professionals who w...

Vyoma
Making AI Search Work: Practical Lessons from the Field
Article

Making AI Search Work: Practical Lessons from the Field

Introduction This articl...

NataliaH
Understanding Provider Pre and Post Processing in Skill Kit
Article

Understanding Provider Pre and Post Processing in Skill Kit

odedtsur
Limit Assist Consumption by Designing AI Agents which Avoid Loops
Article

Limit Assist Consumption by Designing AI Agents which Avoid Loops

TJL
Gotchas and Leading Practices: Conv Catalog Items and LLM Topics (w/ Now...
Article

Gotchas and Leading Practices: Conv Catalog Items and LLM Topics (w/ Now...

Ritesh Shah AI
ServiceNow as a primary A2A agent — discovering and invoking external AI...
Article

ServiceNow as a primary A2A agent — discovering and invoking external AI...

Yogesh Shinde
Why your ITSM agents are closing tickets fast—and teaching your AI nothi...
Article

Why your ITSM agents are closing tickets fast—and teaching your AI nothi...

KelliA080304624
The Queries You'll Never See
Article

The Queries You'll Never See

The Queries You’ll Never See How do you know your Vi...

Antone King1
Agentic AI Adoption Playbook for Now Assist on ServiceNow
Article

Agentic AI Adoption Playbook for Now Assist on ServiceNow

jason_estes
Understanding Provider Pre and Post Processing in Skill Kit
Article

Understanding Provider Pre and Post Processing in Skill Kit

odedtsur
Build Auto-Generated Incident Notes in Minutes with Now Assist Agents
Article

Build Auto-Generated Incident Notes in Minutes with Now Assist Agents

andytillo1
Passing Inputs to Subflow Tools in AI Agents—Using Prompts
Article

Passing Inputs to Subflow Tools in AI Agents—Using Prompts

austinbuono

Getting Started

Welcome Guide

Agent Behavior Challenges Testing Models

Strategic Adoption & Organizational Change Management for ServiceNow Agentic AI

A leader's guide to early-stage AI transformation

AI Project Plan You Actually Need

Measure and Grow

Why Value Is a Continuous Conversation, Not a One-Time Outcome

Generative AI on ServiceNow

Why Value Is a Continuous Conversation, Not a One-Time Outcome

AI Value: A Guide To Avoid Overlooking Value Achieved

From Go-Live to Get-Value

The Real Work of AI Transformation

From Go-Live to Get-Value

Agentic AI Adoption Playbook for Now Assist on ServiceNow

On Demand Events

AI Academy
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AI Academy

Join our live sessions focused on AI and Generative AI features and best pract...

Loic1

Resources

The prompting pro guide for ServiceNow AI Agents

Now Assist Implementations

A Comprehensive Resource List

Now Assist Implementations

Agentic Workflows End to End Setup Guide

Now AI Video Series

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Your MCP Server is Live — Now Make It Actually Work

A practical framework for ServiceNow AI architects who want their MCP agents to reason correctly in production — not just connect. The failure nobody puts in the demo The demo worked perfectly. Two tools, one test prompt, clean result. You showed ...

Article

A Field Guide to Evaluating, Analyzing, and Debugging AI Agents on ServiceNow

You built an AI Agent. Now prove it works. Building an AI Agent on ServiceNow is the easy half. Trusting one is the work most teams haven't started. Teams get good at modeling the agent instructions, wiring tools, toggling Active button, and watc...

Article

AI Control Tower – GRC / IRM Attestation Involvement Across AI Lifecycle

Hi Community,Recently, while working on AI Control Tower implementations and governance workflows, I came across an interesting discussion point regarding GRC / IRM involvement in the AI lifecycle.In enterprise AI implementations, attestations and go...

Question

Now Assist in Virtual Agent on Microsoft Teams

An upgrade to my earlier Virtual Agent + Microsoft Teams build guide My earlier community article, Integrating ServiceNow Virtual Agent with Microsoft Teams, walked the configuration using the pre-published "Now Virtual Agent" bot. This article d...

Article

MCP: The Protocol Powering Agentic AI

A practical guide for ServiceNow professionals who want to understand what MCP is, why it matters, and how to build with it today By Vyoma Gajjar | Senior Principal AI Architect, CEG Autonomous Implementations CoE Start here if you have no idea what...

Article

Implementing the Model Context Protocol in ServiceNow — A Practical Guide

Builds on Vyoma Gajjar's earlier CEG AI CoE article "MCP: The Protocol Powering Agentic AI" — extends to the cross-instance scenario with a complete reproducible build. The integration problem nobody wants to keep solving Cross-instance ServiceNow ...

Article

Can anyone help me complete the “Perform Risk Assessment” task in AI Control Tower?

In AI Control Tower, I have raised a request for an AI asset. As an initial step, I completed the AI Impact Assessment task. After that, the assessment was approved by the AI Risk and Compliance managers. Now, I have a task in the “Assess” stage call...

Question

Can anybody help me understand how to complete the “Perform Impact Assessment” task in the AICT

I have already completed the initial AI Impact Assessment as part of the AI asset request process. After that, the assessment was approved by the AI Risk and Compliance managers.Now, I have a task in the “Assess” stage called “Perform Impact Assessme...

Question

Expose ServiceNow AI Agents to External Systems with Google A2A

Note: This article covers ServiceNow as an A2A server. For the opposite direction — ServiceNow as an A2A client invoking external agents — see ServiceNow as a Primary A2A Agent. You Built an AI Agent. Now Make It Reachable. You've built an AI Age...

Article

Knowledge for AI consumption

How can we assess our maturity level when it comes to knowledge base articles that AI can utilize for search results and to generate high quality summaries or responses within a chatbot\virtual assistant?What are the best ways to measure the maturity...

Question

Agentic Workflow "Triage Cases" not working for cases

Hello, I am currently working in a development environment, exploring the out-of-the-box (OOB) functionality of AI Agents. I have been testing the Agentic Workflow “Triage Cases” and enabled the OOB triggers so that the workflow runs for both interac...

Question

ServiceNow as a primary A2A agent — discovering and invoking external AI agents

The other half of the story Last week I shared how to expose ServiceNow AI Agents via Google A2A — ServiceNow as an A2A server, responding to external systems. That's one direction. This article proves the opposite direction: ServiceNow as an A2A...

Article

Azure AD JWT Token Not Accepted by ServiceNow MCP Server – "Key ID not found in JWKS"

Hi everyone,I’m currently working on integrating authentication between Microsoft Azure Active Directory and the ServiceNow MCP server, and I’m running into an issue with JWT token validation. We are implementing a token-based authentication flow whe...

Question

Agent studio

HI Everyone,Does Anyone knows how to conditionally display outputs in agent studio.Example: every tool has configuration like display output Yes/No. But can we configure tools like based on the scenarios it should display output or else it shouldn't...

Question

Not able to fetch tools of custom MCP Sever on AWS

I have created one custom MCP Server on AWS using AWS Lambda and API Gateway services.There are 2 APIs currently:1. One GET API which will list the tools present in the server.2. Second is POST API which is the tool for resetting the password.Both th...

Question

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AI Center of Excellence (CoE)

Hot Topics

Expose ServiceNow AI Agents to External Systems with Google A2A

Yogesh Shinde

MCP: The Protocol Powering Agentic AI

Vyoma

Making AI Search Work: Practical Lessons from the Field

NataliaH

Understanding Provider Pre and Post Processing in Skill Kit

odedtsur

Limit Assist Consumption by Designing AI Agents which Avoid Loops

TJL

Gotchas and Leading Practices: Conv Catalog Items and LLM Topics (w/ Now...

Ritesh Shah AI

ServiceNow as a primary A2A agent — discovering and invoking external AI...

Yogesh Shinde

Why your ITSM agents are closing tickets fast—and teaching your AI nothi...

KelliA080304624

The Queries You'll Never See

Antone King1

Agentic AI Adoption Playbook for Now Assist on ServiceNow

jason_estes

Understanding Provider Pre and Post Processing in Skill Kit

odedtsur

Build Auto-Generated Incident Notes in Minutes with Now Assist Agents

andytillo1

Passing Inputs to Subflow Tools in AI Agents—Using Prompts

austinbuono

Getting Started

Welcome Guide

Agent Behavior Challenges Testing Models

Strategic Adoption & Organizational Change Management for ServiceNow Agentic AI

A leader's guide to early-stage AI transformation

AI Project Plan You Actually Need

Measure and Grow

Why Value Is a Continuous Conversation, Not a One-Time Outcome

AI Value: A Guide To Avoid Overlooking Value Achieved

From Go-Live to Get-Value

Agentic AI Adoption Playbook for Now Assist on ServiceNow

On Demand Events

AI Academy

Loic1

Resources

The prompting pro guide for ServiceNow AI Agents

Now Assist Implementations

Agentic Workflows End to End Setup Guide

Now AI Video Series

Related Products

Intelligence and Machine Learning

Now Assist

Process Mining

Virtual Agent & NLU

Let's connect together