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Finding the Right Jobs for AI Agents: A Strategic Approach to Use Case I...
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Finding the Right Jobs for AI Agents: A Strategic Approach to Use Case I...

Ritesh Shah AI
Southern Glazer’s powers efficiency for market growth
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Southern Glazer’s powers efficiency for market growth

Southern Glazer’s powers...

KelliA080304624
AI Agent Practical Implementation: Lessons from the Field
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AI Agent Practical Implementation: Lessons from the Field

NataliaH
How Governance can accelerate the adoption of AI Agent
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How Governance can accelerate the adoption of AI Agent

Hello! We are a group of...

Edwin Jaspers
Limit Assist Consumption by Designing AI Agents which Avoid Loops
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Limit Assist Consumption by Designing AI Agents which Avoid Loops

TJL
The questions that matter: A leader's guide to early-stage AI transforma...
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The questions that matter: A leader's guide to early-stage AI transforma...

KelliA080304624
AI Value: A Guide To Avoid Overlooking Value Achieved
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AI Value: A Guide To Avoid Overlooking Value Achieved

In late 2025, MIT captur...

shawnflynn
From Go-Live to Get-Value: The Real Work of AI Transformation
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From Go-Live to Get-Value: The Real Work of AI Transformation

KelliA080304624
Unpredictable Paths: The Complexity of UAT in the Age of Agentic AI
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Unpredictable Paths: The Complexity of UAT in the Age of Agentic AI

jason_estes

Getting Started

Welcome Guide

Unpredictable Paths: the complexity of UAT in the age of agentic

Strategic Adoption & Organizational Change Management for ServiceNow Agentic AI

A leader's guide to early-stage AI transformation

Measure and Grow

Why Value Is a Continuous Conversation, Not a One-Time Outcome

Generative AI on ServiceNow

Why Value Is a Continuous Conversation, Not a One-Time Outcome

AI Value: A Guide To Avoid Overlooking Value Achieved

From Go-Live to Get-Value

The Real Work of AI Transformation

From Go-Live to Get-Value

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The A.G.E.N.T. Method: A Practical Framework for Designing AI Agent Use Cases on ServiceNow

Introduction Think about one of the most common questions we hear everyday: "We know AI Agents are the future, but how do we figure out the right use cases for our organisation?" Most teams don't struggle with enthusiasm for agentic AI — they strug...

Article

MCP: The Protocol Powering Agentic AI

A practical guide for ServiceNow professionals who want to understand what MCP is, why it matters, and how to build with it today By Vyoma Gajjar | Senior Principal AI Architect, CEG Autonomous Implementations CoE Start here if you have no idea what...

Article

Change Request UI Actions Visible in All Stages & Record Starting at Review Stage After Dev → Test D

Hi Community, We recently migrated a Change Management update from our Dev instance to Test, and we are experiencing an unexpected behavior with Change Request records. Issues observed:All UI Action buttons are visible at every stage of the Change li...

Question

AI Agents Are Already Paying Off. Here's What Keeps Most Enterprises from Seeing It.

Most enterprise teams that license AI do not use it. That is not a complaint. It is the most interesting problem in the field right now. The gap between "we have AI" and "AI is working for us" is not a technology gap. It is a decision gap. And onc...

Article

Limit Assist Consumption by Designing AI Agents which Avoid Loops

Introduction: Welcome! This article is part of a series from the ServiceNow AI Center of Excellence (CoE) team. Our goal is to help customers implement and adopt AI Agents on ServiceNow. One key challenge when designing AI Agents is eliminating recur...

Article
Best Practices

Agentic AI Adoption Playbook for Now Assist on ServiceNow

Agentic AI Adoption Playbook Put AI to Work. For People. A strategic playbook for adopting Now Assist and Agentic AI on the ServiceNow platform, from first activation to enterprise-wide autonomous workflows. Important: This playbook is based o...

Article

Knowledge for AI consumption

How can we assess our maturity level when it comes to knowledge base articles that AI can utilize for search results and to generate high quality summaries or responses within a chatbot\virtual assistant?What are the best ways to measure the maturity...

Question

Win Knowledge Tickets + Accommodations in Las Vegas - 2026 AI Pacesetter Innovation Awards

It’s time to celebrate those who Put AI to Work for their people with the AI Pacesetter Innovation Awards! Calling for ServiceNow customer nominations who are driving business transformation with ServiceNow AI solutions. Is your organization setting ...

blog

What patterns do ServiceNow AI Agents leverage ?

Hello, As i understand, ServiceNow AI Agents leverage the ReAct pattern to perform actions. They typically follow the T cycle of thought, action, and observation. Are there any other design patterns that the AI Agents in ServiceNow can leverage ? Is...

Question

Agent studio

HI Everyone,Does Anyone knows how to conditionally display outputs in agent studio.Example: every tool has configuration like display output Yes/No. But can we configure tools like based on the scenarios it should display output or else it shouldn't...

Question

The Only AI Project Plan You Actually Need | PMP Project Plan, PowerPoint and Excel Tools

The Only AI Project Plan You Actually Need Kelli Abbott ServiceNow Employee | AI Center of Excellence Here's what I wanted to build: a project plan so simple and reliable that it just works. No reinventing the wheel for every engagement. No 47-sli...

Article

CEG AI Center of Excellence (CoE) Quick Start Guide

About the AI Center of Excellence team Welcome to our community article series from the Customer Excellence Group (CEG) AI Center of Excellence (AI CoE) team at ServiceNow. We're a group of AI strategists, architects, and practitioners who work di...

Article

Ready to unleash AI success? Check out the new Now AI Video Series.

Based on what we are hearing from lots of customers, you’re probably enthusiastic about AI and Now Assist. It’s a fantastic opportunity to ramp up productivity and give everyone in your organization a great user experience. We have received feedback ...

Article

Don't Waste Your Time or Your Tokens | Prompting Pro Guide

Don't Waste Your Time or Your Tokens The prompting pro guide for ServiceNow AI Agents (yes, I know we don't use tokens—it rhymed so nicely) Look, I know this is basic. Prompting is like protein in the fitness world—you're probably doing it, but you...

blog

Why your ITSM agents are closing tickets fast—and teaching your AI nothing. | Value unlocked ITSM

Why your ITSM agents are closing tickets fast—and teaching your AI nothing Hello value. How to turn your service desk's worst habits into your AI's biggest strengths Welcome to the AI Center of Excellence (CoE) team at ServiceNow. I'm Kelli Abbot...

Article

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AI Center of Excellence (CoE)

Hot Topics

Finding the Right Jobs for AI Agents: A Strategic Approach to Use Case I...

Ritesh Shah AI

Southern Glazer’s powers efficiency for market growth

KelliA080304624

AI Agent Practical Implementation: Lessons from the Field

NataliaH

How Governance can accelerate the adoption of AI Agent

Edwin Jaspers

Limit Assist Consumption by Designing AI Agents which Avoid Loops

TJL

The questions that matter: A leader's guide to early-stage AI transforma...

KelliA080304624

AI Value: A Guide To Avoid Overlooking Value Achieved

shawnflynn

From Go-Live to Get-Value: The Real Work of AI Transformation

KelliA080304624

Unpredictable Paths: The Complexity of UAT in the Age of Agentic AI

jason_estes

Getting Started

Welcome Guide

Unpredictable Paths: the complexity of UAT in the age of agentic

Strategic Adoption & Organizational Change Management for ServiceNow Agentic AI

A leader's guide to early-stage AI transformation

Measure and Grow

Why Value Is a Continuous Conversation, Not a One-Time Outcome

AI Value: A Guide To Avoid Overlooking Value Achieved

From Go-Live to Get-Value

On Demand Events

AI Academy

Loic1

Resources

Now Assist best practices

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