CEG AI CoE forum

Change Request UI Actions Visible in All Stages & Record Starting at Review Stage After Dev → Test D

Hi Community, We recently migrated a Change Management update from our Dev instance to Test, and we are experiencing an unexpected behavior with Change Request records. Issues observed:All UI Action buttons are visible at every stage of the Change li...

Knowledge for AI consumption

How can we assess our maturity level when it comes to knowledge base articles that AI can utilize for search results and to generate high quality summaries or responses within a chatbot\virtual assistant?What are the best ways to measure the maturity...

What patterns do ServiceNow AI Agents leverage ?

Hello, As i understand, ServiceNow AI Agents leverage the ReAct pattern to perform actions. They typically follow the T cycle of thought, action, and observation. Are there any other design patterns that the AI Agents in ServiceNow can leverage ? Is...

Agent studio

HI Everyone,Does Anyone knows how to conditionally display outputs in agent studio.Example: every tool has configuration like display output Yes/No. But can we configure tools like based on the scenarios it should display output or else it shouldn't...