Hi everyone,
I wanted to share something I’ve been working on and get some input from others in the community.
A little while back, I responded to a simple ServiceNow community question about what a ServiceNow admin does on a day to day basis.
That response stuck with me longer than I expected.
Over time, it turned into something bigger. A full “Day in the Life” series exploring different ServiceNow roles from a real-world perspective.
Not job descriptions. Not theory. Just what the work actually looks like.
I ended up covering:
- System Administrator
- Developer
- Business Process Consultant
- Technical Consultant
- Architect
Then I stepped back and reflected on what connects all of them.
What stood out:
One thing became pretty clear while writing these.
The roles are different, but the challenges are not.
A lot of the real work across all of them comes down to:
- alignment
- clarity
- making the right decisions early
No matter the role, those things show up in different ways throughout the day.
Full series
If you want to take a look, here are the posts:
Admin
https://www.servicenow.com/community/federal-and-u-s-public-sector/day-in-the-life-servicenow-system...
Developer
https://www.servicenow.com/community/federal-and-u-s-public-sector/day-in-the-life-servicenow-develo...
Technical Consultant
https://www.servicenow.com/community/federal-and-u-s-public-sector/day-in-the-life-servicenow-techni...
Business Process Consultant
https://www.servicenow.com/community/federal-and-u-s-public-sector/day-in-the-life-servicenow-busine...
Architect
https://www.servicenow.com/community/federal-and-u-s-public-sector/day-in-the-life-servicenow-archit...
Wrap-up
https://www.servicenow.com/community/federal-and-u-s-public-sector/what-i-learned-writing-a-day-in-t...
Discussion
Curious to hear from others.
What does your day to day actually look like in your role?
And which role has been most aligned with your experience so far?
