How to Make ServiceNow Automated Test Framework (ATF) Truly Reliable
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3 weeks ago - last edited 3 weeks ago
Enterprise IT | ServiceNow | Test Automation | AI Governance
Why ATF Feels Powerful — and Fragile
ServiceNow’s Automated Test Framework (ATF) is one of the platform’s most underused strengths. It’s native, low-code, and designed to protect enterprises from regression failures during releases and upgrades.
Yet many teams struggle with:
❌Flaky test failures
❌High maintenance effort
❌Low trust in automation results
❌Slow triage when tests break
As a result, ATF often becomes shelfware instead of a trusted release gate.
A recent peer-reviewed research article published by SCIRP tackles this problem head-on:
Patel, N. (2026). Reliability-Centered Automation Testing for the ServiceNow Platform with Automated Test Framework (ATF). Technology and Investment, 17, 77–89. https://doi.org/10.4236/ti.2026.171006
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Sunday
@Nayan ArchX - The query posted in the Champion Community Forum, is it article sharing for the viewers or you're asking for response.
As I reviewed from the link you mentioned, it is clearly articulated in the paper publication that how ServiceNow ATF process flow works for Reliability-Centered Automation Testing for the ServiceNow Platform using with Automated Test Framework (ATF).
For more details, please check the ServiceNow product documentation page link - https://developer.servicenow.com (consult release-specific documentation for features and exact API endpoints).
Kindly mark it as "Accepted Solution"/"helpful", as it resolves your query. Please press like button for the resolution provided.
With Regards,
Krishna Kumar M - Talk with AIT3ch
LinkedIn: https://www.linkedin.com/in/mkrishnak4/
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Sunday
Perfect, you or your organization user ATF? Does the articlet helps?
A recent peer-reviewed research article published by SCIRP tackles this problem head-on:
Patel, N. (2026). Reliability-Centered Automation Testing for the ServiceNow Platform with Automated Test Framework (ATF). Technology and Investment, 17, 77–89. https://doi.org/10.4236/ti.2026.171006
