Enterprise IT | ServiceNow | Test Automation | AI Governance
Why ATF Feels Powerful — and Fragile
ServiceNow’s Automated Test Framework (ATF) is one of the platform’s most underused strengths. It’s native, low-code, and designed to protect enterprises from regression failures during releases and upgrades.
Yet many teams struggle with:
As a result, ATF often becomes shelfware instead of a trusted release gate.
A recent peer-reviewed research article published by SCIRP tackles this problem head-on:
Patel, N. (2026). Reliability-Centered Automation Testing for the ServiceNow Platform with Automated Test Framework (ATF). Technology and Investment, 17, 77–89. https://doi.org/10.4236/ti.2026.171006
