Hello experts, I am going to start project and have below Telecom related products in consideration; TSM (ITSM + CSM)Product Catalog ManagementSales and Order Management(Telco)Field Service Management (Telco) I understand there are several plugins i ...
I am curious how people are tracking if their users are getting successful and useful search results in ServiceNow. We are fairly new to SN. We do not have a lot of Knowledge articles; however we did make Employee Center pro our Intranet and the land...
Hello All, I want to validate the State value given in the JSON payload with the oob script include.Scenario:Third-party sends an JSON payload containing the state value of a Change request.Now, before updating the change request with the 'State' val...
Hi everyone,I am trying to implement semantic search using ServiceNow AI Search for Knowledge Articles.So far, I have configured the following:Created a Search ProfileConfigured the required search sourceAdded SynonymsConfigured Result Improvement Ru...
I want to have an integration between Digital.ai Agility—ServiceNow Integration of which I have the documentation from the Agility side - <https://integrations.digital.ai/integration/ac-servicenow-plugin-1-0/>, kindly navigate to View Documentation L...
Hello Team As part of Digital Product Release, it is possible to define a release task behavior based on conditions ?For example: - A task can be auto-closed because a condition is not fulfilled by product chosen? - A task can be excluded when Relea...
There's an existing Business Rule table that automatically hides deactivated users from anyone without specific roles like admin, user_admin, or inactive_user_visibility. Since our change requesters/assignees don't carry those roles, once a user get...
Hello all, Good morning!!This week we have upgraded our instance to Australia version, and post that users are complaining that they are restricted to view the content of the report and the following error is showing up,Access to this content denied ...
Hi Community,I am working on a requirement in ServiceNow HR scope (Human Resources: Core) using Flow Designer.I need to create a Custom Action that accepts an Expiry Date as an input and returns a Boolean value based on whether the date has expired.R...
Dear All, We have a requirement to provide the certification details in line to the RACI Matrix.Like Specific query mentioned below:Are there any certificates across solutions that needs to be captured as separate line items per certificate if diffe...
I am trying to create a catalog item record in which there are nearly 400 + Variable options needs to be created. Is there a way I can do a bulk import of this data rather than creating each variable option manually.If yes,what is it?Considering I ha...
Hi everyone,I'm performing an assessment of an Incident/Problem Management implementation and I'm trying to understand the impact of a customized Problem state model compared to the standard ServiceNow state model.Current SituationReviewing the OOTB ...
EnvironmentServiceNow release: ZurichAffected table: Demand Task out-of-box table from the Demand Management plugin, extends task (not sc_task)Variable Set: Variable Set, attached to a Catalog Item, and also surfaced on the Demand Task table via a Fo...
Dear All, NASSCOMCSA - Is this voucher code still valid in 2026
Hi I want to identify users that are currently consuming Fulfiller licences that could be candidates for Business Stakeholder licences. Can anyone suggest a method I could use? The technical way I can think of is to query the sys_audit or sys_history...
