Hi Everyone,We’re preparing to launch ServiceNow and are looking for effective ways to announce the go-live, as well as templates to remind associates to use the platform once it’s live.Does anyone have templates (email, intranet, or Slack/Teams) the...
Hi there, I'm wondering if there is a DR/BCDR module, which could assist in those types of events for my customer. Not talking about the recovery of Service Now, more the myriad of applications, services they have on the estate. Is there anything out...
Hi All, Good Day! I’ve recently started learning Sales and Order Management (SOM) as my current project is in the telecommunications domain.I’m looking to understand the best learning path and would really appreciate your guidance.Are there any rec...
As a new platform owner: What is one area you could lean into without being asked? One of the biggest shifts in my nascent ServiceNow journey happened when I stopped waiting for someone to assign me ownership. Starting off I only focused on tasks: Fi...
Enterprise IT | ServiceNow | Test Automation | AI Governance Why ATF Feels Powerful — and FragileServiceNow’s Automated Test Framework (ATF) is one of the platform’s most underused strengths. It’s native, low-code, and designed to protect enterprises...
Hi Community,I am new to ServiceNow and would like to become highly skilled (from Zero to Hero level). I’m looking for a clear roadmap that covers: Step-by-step learning path Recommended materials (courses, documentation, YouTube channels, books, etc...
Determine what is needed to enable this feature. (After upgrading the instance to Zurich version the plugin for predictive intelligence is already installed) (from Zurich it comes by default)Configure the OOB "Predictive Intelligence for Incident Man...
In Experiences for chrome tab given the below configuration , {"label": {"translatable": true,"message": "New Change Request"},"routeInfo": {"route": "create-change-request-page","fields": {},"multiInstField": ""},"condition": {"tableDescription": {"...
Trying to figure out the definition of values under "operation" field in "interaction_related_record" table, and how to relate it back to Interaction, any help would be appreciated.
Dear All, I have 2 layer of approval for a request, 1st line manager and second one is with set of people.I want to showcase time taken by each approver for a request.Can anyone suggest me how to calculate without customization?
Hi Community, I recently redesigned the My Approvals page in our Service Portal to improve usability and efficiency. Out-of-the-box, the page only provides Approve and Reject options. I’ve extended this by adding the following new features: Send Back...
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The ServiceNow Zurich release introduces a powerful enhancement for optimizing Service Portal load times.With the new configuration options available in the Page Designer, you can now control when specific widgets load on a page. This allows for smar...
Dear ServiceNow Community, I have created a Dashboard showing KPIs about incidents (so the reports are based on Tasks and Incidents tables). Now our business users (internal clients) want to get access to this dashboard to view the KPIs (and possibly...
Hi All -- I am looking to create Separate Process Documents - Inventory Management & Staging, Warehouse , Spares Management to manage client sites Globally through best standard practices. Please help me with the document to modify as per my client r...
