Forum Posts
NASSCOMCSA - is this voucher code still valid in 2026
Dear All, NASSCOMCSA - Is this voucher code still valid in 2026
ServiceNow -Sailpoint Integration Issue
Dear All,We have an Existing ServiceNow and Sailpoint integration where Service Requests are submitted for access and that reaches to Sailpoint via one-way integration and then the Sailpoint team enables the access for them. The Mid Server went down ...
Regarding Pearsonvue exam results
Hi all, I took the CAD exam yesterday and before I submitted my exam, I counted the number of correct answers and was confident enough to pass, however, the result said that I didn't pass. Is there a way that I can get my results checked again?Also, ...
Templates Needed
Hi Everyone,We’re preparing to launch ServiceNow and are looking for effective ways to announce the go-live, as well as templates to remind associates to use the platform once it’s live.Does anyone have templates (email, intranet, or Slack/Teams) the...
Disaster recovery
Hi there, I'm wondering if there is a DR/BCDR module, which could assist in those types of events for my customer. Not talking about the recovery of Service Now, more the myriad of applications, services they have on the estate. Is there anything out...
I'm starting to learn about sales and order management since my project is base
Hi All, Good Day! I’ve recently started learning Sales and Order Management (SOM) as my current project is in the telecommunications domain.I’m looking to understand the best learning path and would really appreciate your guidance.Are there any rec...
Owning Your ServiceNow Career Path (Without Waiting for Permission)
As a new platform owner: What is one area you could lean into without being asked? One of the biggest shifts in my nascent ServiceNow journey happened when I stopped waiting for someone to assign me ownership. Starting off I only focused on tasks: Fi...
How to Make ServiceNow Automated Test Framework (ATF) Truly Reliable
Enterprise IT | ServiceNow | Test Automation | AI Governance Why ATF Feels Powerful — and FragileServiceNow’s Automated Test Framework (ATF) is one of the platform’s most underused strengths. It’s native, low-code, and designed to protect enterprises...
Resolved! How to Become “Zero to Hero” in ServiceNow? Looking for Complete Roadmap & Team Guidance
Hi Community,I am new to ServiceNow and would like to become highly skilled (from Zero to Hero level). I’m looking for a clear roadmap that covers: Step-by-step learning path Recommended materials (courses, documentation, YouTube channels, books, etc...
Predicitve Intelligence
Determine what is needed to enable this feature. (After upgrading the instance to Zurich version the plugin for predictive intelligence is already installed) (from Zurich it comes by default)Configure the OOB "Predictive Intelligence for Incident Man...
In Service Operation Workspace I'm unable to see all chage models on interceptor
In Experiences for chrome tab given the below configuration , {"label": {"translatable": true,"message": "New Change Request"},"routeInfo": {"route": "create-change-request-page","fields": {},"multiInstField": ""},"condition": {"tableDescription": {"...
Field value definition for operation
Trying to figure out the definition of values under "operation" field in "interaction_related_record" table, and how to relate it back to Interaction, any help would be appreciated.
how to showcase time taken by each approver on a request having multiple layer of approvals
Dear All, I have 2 layer of approval for a request, 1st line manager and second one is with set of people.I want to showcase time taken by each approver for a request.Can anyone suggest me how to calculate without customization?
Improved My Approvals Page – Bulk Actions and Info Request Option
Hi Community, I recently redesigned the My Approvals page in our Service Portal to improve usability and efficiency. Out-of-the-box, the page only provides Approve and Reject options. I’ve extended this by adding the following new features: Send Back...
