Champion Community

Elevate your career by mastering the ServiceNow AI Platform. Drive adoption, lead change, and advocate for innovations that align with your company’s vision. Unlock your potential and make a lasting impact.

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Getting Started

Explain Value

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Go-Lives and Beyond

Be a Hero

Ready to Showcase the Power of ServiceNow at Your Organization?

Our Champions are pioneers, driving adoption and sharing the value of ServiceNow within their organizations. Explore this page for all the tools you need to succeed: email templates, explainer videos, training sessions, and more!

And guess what? You’re not alone on this journey. The Champion Support Team is here to help. Contact bridgette.ravindra@servicenow.com with any questions. Together, let’s unleash the full potential of ServiceNow!

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Featured Go-Lives and Beyond

Keep the conversation going by sharing your organization’s ServiceNow journey, hosting/attending recurring events, and cultivating a community of internal Champions. ................................................................................

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Featured Explain Value

To be a true Champion, start by inspiring your peers and leaders to see the value of ServiceNow. Help them understand its benefits and get them excited about using the platform, setting everyone up for success. ....................................

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Featured Be a Hero

You have successfully built a community of Champions…NOW what? Build your personal brand, wow leadership, and unlock ServiceNow capabilities your team was unaware of. ................................................................................

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Featured Learn More

Transform learning into ROI! Now that your peers grasp the value of ServiceNow, direct them to these resources to deepen their knowledge and elevate their contributions. .............................................................................

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What is the best way to learn ServiceNow?

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Question

🚀 Big News for the ServiceNow Community! 🚀✨ Daily 1% ServiceNow Learning Challenge by nowGurukul

Big News for the ServiceNow Community! With God’s grace and your constant support, I’m thrilled to announce the launch of my dream project: Daily 1% ServiceNow Learning Challenge by nowGurukul ServiceNow Learner's Club What’s in it for you? Journey...

Question

Service portal Defer Loading

The ServiceNow Zurich release introduces a powerful enhancement for optimizing Service Portal load times.With the new configuration options available in the Page Designer, you can now control when specific widgets load on a page. This allows for smar...

Question

Report based on Incident_metric

Hello Champions, I have created a report in Service Now based on Incident_metrics table.For one incident, I have multiple records based on change of the Assignment group.I want a single record per incident, with a minimum start ( start is a date co...

Question

Resolved! How can I have "Add to Update Set" option in the related links for each record

Hello all, I want to include "Add to Update set" option in my official service-now Instance, for every record to manually add them to the current update set. I have seen this link Add to Update Set Utility Documentation and Custom... - ServiceNow Com...

Question

CAB Agenda Table update Decision field for multiple changes in bulk

Hi All How can I update the CAB Agenda Table Decision field for multiple changes in bulk by selecting 25 Change Records in one go like we can TAG 25 Changes in one go by selecting the TAG from actions on Selected dropdown in the CAB Agenda table. Tha...

Question

Resolved! confirm dialog with Yes/NO instead of Ok/Cancel and also redirect to URL upon NO reponse

@Ankur Bawiskar Hi Ankur, Kindly help me with this code. My requirement is to have Yes/No buttons. Upon No response, it has to open external URL. I have made changes in your code as below. Though it is working fine for me I just wanted to check with...

Question

Resolved! How to keep Yes or No, instead of Ok and Cancel in the Confirm alert

Hello all, On the Incident form, when the user is trying to save the form after the state has been moved to Resolved, then I need to display an alert with Yes or No, instead of Ok and Cancel using confirm("Validated with user?");So, can someone let m...

Question

Digital Product Release

Hi all, Has anyone released the DPR module with DevOps tooling (Jenkins, Jira and Github)? If so, would you be willing to share your knowledge. Let me know. Yvonne-

Question

How often do you clone over non-production instances?

Open question to the community: How often do you clone Production over into non-production instances?I've seen Quarterly, Monthly, 6-Months (before Upgrades), and even every 2 weeks (which seems too frequent). What's your experience/preference?

Question

Lost My Community Contributions After Changing Email – How to Restore?

Hi Community,I recently changed the email address associated with my ServiceNow Community profile. After doing so, I noticed that all my previous contributions — including accepted solutions, helpful votes, badges, and my rank — are no longer visible...

Question

Single Sign-On Using Corporate Credentials to ServiceNow.com

I’m reaching out to ask whether it’s possible to log into the general ServiceNow.com portal (https://www.servicenow.com) using a different Single Sign-On (SSO) provider-specifically, our organization’s corporate credentials.This would be especially h...

Question

Question on Dashboard (OOB)

Hello all, Is service-now instance, is there an OOB dashboard that is available on "Surveys"?Else, can someone let me know the list of what all reports needs to be created to add them to a Custom created Survey Management Dashboard? Regards,Lucky

Question

Values Not getting Inserted. Please help

Hello all, I have written on before Transform Script and the logs are giving the values but not setting the values into the record created. Any idea why they are not inserting? I tried with the commented lines as well. Regards,Lucky

Question

Documentation on Change Templates in Service Operations Workspace

Hi All Where can I get complete documentation on creation of Change Templates including creating Child tasks and linking to parent in Service Operations Workspace. ThanksSuman