Predicitve Intelligence

[SaiAashishN]

• Determine what is needed to enable this feature. (After upgrading the instance to Zurich version the plugin for predictive intelligence is already installed) (from Zurich it comes by default)
• Configure the OOB "Predictive Intelligence for Incident Management" (https://www.servicenow.com/docs/bundle/zurich-it-service-management/page/product/incident-management...) (this plugin costs or it is available for free from Zurich release)
• Configure Predictive Intelligence model so that system shows suggestions for KB articles, recommends existing solutions, prevents duplicate records (Cases, Incident, KB articles, etc.). (How to achieve it)
• Verify the system makes field suggestions on input form for new records based on existing historical data (How to achieve it)

[fknell]

@SaiAashishN you should speak with your ServiceNow sales representative about that topic. They will be able to determine what a suitable solution for you might be. 

Since you mentioned using a PDI, it’s recommended to have more than 30,000 records available to achieve good accuracy for PI training. Src: Predictive Intelligence (PI) FAQ 

[SaiAashishN]

@fknell @Tanushree Maiti 
I am implementing the predictive intelligence on the sub prod ( i have more than 20000 records)
When I trying to search for the relevant plugins in the ServiceNow store 
it shows that all the required plugins which needed to be installed 
All included in the license
com.snc.incident.mim.ml_solution
com.snc.incident.ml_solution

 com.glide.platform_ml
So if we install the above plugins we can start implementing the predictive intelligence?

[Tanushree Maiti]

Hi @SaiAashishN 

I separately sent you a message . Did you check that.

Whatever you have start with your Demo.

1. define your solution

2. train it.

and test it.

[SaiAashishN]

@Tanushree Maiti @fknell 
Hello Tanushree, I have tried your solution to train the model
I am facing an issues:
I am currently configuring Predictive Intelligence Classification on the incident table to predict the assignment_group based on the short_description. I am consistently hitting two errors: "Training request timed out" and "Configuration or Network Error."

Steps Followed So Far:

1. Solution Definition: Created a Classification record for the incident table.

2. Capability: Noticed it defaults to "Workflow Classification" (Modern UI).

3. Data Volume: Filtered for State is Resolved/Closed within the last 12 months, totaling 15,000 records.

4. Field Configuration: * Inputs:  (Short Description )

   • Output: Assignment Group.

5. Service Account Check: Verified sharedservice.worker is Active, not locked out, and has the platform_ml_read/write roles.

6. System Properties: * glide.shared_service_scheduler.url is set to https://sncmlscheduler.service-now.com/.

   • glide.shared_service_scheduler.user_name is set to sharedservice.worker.

Errors Observed:

• Error 1: Word corpus input field is disabled in order to provide streamlined user experience... (Resolved by leaving Word Corpus blank).

• Error 2: Configuration OR Network Error (Occurs immediately after clicking Update & Retrain).

• Error 3: Training request timed out (Occurs after a long wait in 'Waiting for Training' state).
  can you tell me where i was wrong? or do i need to update any properteis

[fknell]

@SaiAashishN The scheduler, training and prediction services are implemented on global instance from ServiceNow. Your instance won't be enabled to use them, because your organization has no PI package enabled.