Predicitve Intelligence

[SaiAashishN]

• Determine what is needed to enable this feature. (After upgrading the instance to Zurich version the plugin for predictive intelligence is already installed) (from Zurich it comes by default)
• Configure the OOB "Predictive Intelligence for Incident Management" (https://www.servicenow.com/docs/bundle/zurich-it-service-management/page/product/incident-management...) (this plugin costs or it is available for free from Zurich release)
• Configure Predictive Intelligence model so that system shows suggestions for KB articles, recommends existing solutions, prevents duplicate records (Cases, Incident, KB articles, etc.). (How to achieve it)
• Verify the system makes field suggestions on input form for new records based on existing historical data (How to achieve it)

[fknell]

@SaiAashishN you should speak with your ServiceNow sales representative about that topic. They will be able to determine what a suitable solution for you might be. 

Since you mentioned using a PDI, it’s recommended to have more than 30,000 records available to achieve good accuracy for PI training. Src: Predictive Intelligence (PI) FAQ