Report issue Post upgrade to Australia. Need to fix on Priority.

[Lucky1]

Hello all,

Good morning!!

This week we have upgraded our instance to Australia version, and post that users are complaining that they are restricted to view the content of the report and the following error is showing up,

Access to this content denied based on report_view field ACLs.

Even the report creator also having this issue.

So, when I enquired on this, I came to know that there is a security enforcement given by service-now and we need to create report_view ACLs on all tables where the reports are created.

And I see that, there RVACL diagnostic script to run and check which ACL is restricting reports.

So, can someone help me how to work on this and sort out this issue?

Thanks in advance.

Regards,

Lucky

[Ankur Bawiskar]

@Lucky1 

may be that property if set to some other value this may work

but directly updating that property in PROD -> not recommended.

that's why upgrading lower instances and proper testing avoids this PROD issues.

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Lucky1]

Hello Ankur,

Yeah, unfortunately, we have not checked this in UAT.

And I tried to remove the value to the property, but it is not allowing us to remove it.

Regards,

Lucky