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Service portal Defer Loading

sudharsana r1
Kilo Guru

‎09-01-2025 07:21 AM - edited ‎09-01-2025 07:22 AM

The ServiceNow Zurich release introduces a powerful enhancement for optimizing Service Portal load times.
With the new configuration options available in the Page Designer, you can now control when specific widgets load on a page. This allows for smarter resource management and faster page rendering.

To improve your Service Portal page performance, follow these steps to configure widget loading behavior effectively.

  • Open the page in page designer
  • Click on the icon displayed in image below and configure defer loading.

 

Defer Loading.png

 
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GarethH1
Tera Contributor

21m ago

How can this be disabled in its entirety? The instance options do not help when unchecking, as the portal homepage loads, it shows widget for a split second, and then does not load the widget, rendering homepages blank.

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