ServiceNow -Sailpoint Integration Issue

[SambitRath]

Dear All,

We have an Existing ServiceNow and Sailpoint integration where Service Requests are submitted for access and that reaches to Sailpoint via one-way integration and then the Sailpoint team enables the access for them.

The Mid Server went down in between and those requested items got stuck in between in the workflow(integration configured) after the required approval.

So Is there any other way that those requested items can be reprocessed from ServiceNow end.

WF Screenshot attached for reference.

Let me know your thoughts.

[Tanushree Maiti]

Hi @SambitRath 

 Wait for WF Event activity causes the workflow to wait at this activity until the specified event is fired.

Open the script part of this activity and check for what INC closure event , it is waiting.