ServiceNow -Sailpoint Integration Issue

SambitRath
Tera Contributor

3 weeks ago - last edited a week ago

Dear All,

We have an Existing ServiceNow and Sailpoint integration where Service Requests are submitted for access and that reaches to Sailpoint via one-way integration and then the Sailpoint team enables the access for them.

 

The Mid Server went down in between and those requested items got stuck in between in the workflow(integration configured) after the required approval.

 

So Is there any other way that those requested items can be reprocessed from ServiceNow end.

WF Screenshot attached for reference.

Let me know your thoughts.

 

 

 

 

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2 REPLIES 2

Tanushree Maiti
Giga Patron

3 weeks ago

Hi @SambitRath 

 

 Wait for WF Event activity causes the workflow to wait at this activity until the specified event is fired.

Open the script part of this activity and check for what INC closure event , it is waiting.

 

Screenshot 2026-05-06 224757.png

 

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
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SambitRath
Tera Contributor
In response to Tanushree Maiti

3 weeks ago - last edited a week ago

Hi Tanushree,

 

My ask is something else . The flow was stuck due to mid Server was down and the connection  was not  established between ServiceNow Mid Server and Sailpoint hence it was stuck.

 

So the question is can we re initiate the workflow form the If activity  as mentioned in the workflow.
So the flow will resume from that activity only.

 

Thanks

 

 

 

 

 

 

 

 

 

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