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While clicking on pending button the state is not getting changed to pending in problem form

PratishthaN1253
Tera Contributor

In the problem form when the state is in root cause analysis. If I click on the pending button and fill the mandatory details, it then click again on pending button the state is not getting saved. When I refresh the page it goes to root cause analysis state again.

2 REPLIES 2

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @PratishthaN1253 

 Is it  OOTB UI action, i cant see in my PDI. 

 

DrAtulGLNG_0-1758478600785.png

 

 

Might be issue with UI action code.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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Rafael Batistot
Kilo Patron

Hi @PratishthaN1253 

 

Kindly share the code from the UI action to analyze 

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