After deleting the data from the environment its not reflecting in the dashboard.

NeethuB
Tera Contributor

After deleting the data from the environment its not reflecting in the dashboard.
How can i sync the dashboard with the data in the system.
For :
Request
change
problem
incident
etc

7 REPLIES 7

Ankur Bawiskar
Tera Patron
Tera Patron

@NeethuB 

sorry your requirement is not clear.

please share screenshots.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

After testing the enviornment i deleted the demo/ test data but in the sow the dashboard eg: Request management overview is showing data that has been deleted. I tried to run related jobs still its showing data from the old data.

NeethuB_0-1750060660210.png

 

 

Check your data sources, because I think those are custom. 'Closed requested items (by state) should never ever show 'open', 'pending' or 'work in progress' data. If you really deleted the data, it should not show in the reports anymore. The issue can be one of two things: you didn't delete it properly, or your data source/filters aren't showing you what you are expecting.


Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark

In the table there is no data