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06-12-2025 11:50 PM
Hi team,
I want to add 2 more options in SOW form of Change Request , same like normal and emergency options. i am not getting from where those options are coming by default. Please help me on this
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06-13-2025 12:10 AM
those are the templates configured for change requests.
you can add yours and it will start showing up in SOW
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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06-13-2025 12:10 AM
those are the templates configured for change requests.
you can add yours and it will start showing up in SOW
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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06-13-2025 12:54 AM
Thanks Ankur.
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06-16-2025 10:11 PM
We can add this option by Service operation work space -> configuration -> change -> change model