Can I still update a Change Request Ticket even if the status is closed?
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01-09-2024 05:14 PM - edited 01-09-2024 09:27 PM
Our current ask is, if it is OOB that if the Change request is already closed, other users that has access to the ticket (e.g. the requestor), can still update/modify the record in the ticket,
>> The behavior is, when change task is closed, other change owners or assignment groups could still update the record – modify fields/add comments.
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