Change task groups
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5 hours ago
When change request is created two change tasks created in implementation state when we open those tasks there is an assignment group field is there when I click on assignment group I want only the implementation groups visible I don’t want any other groups will appear how to do that please guide steps
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5 hours ago
Hi @VenkataSreC ,
you can create a dictionary override for change_task table on assignment group field and add a reference qualifier to only show the implementation groups
is there any criteria to know that a group is a implementation group? like group type or something if yes add the reference qualifier on the dictioarny override
Please mark my answer as helpful/correct if it resolves your query.
Regards,
Chaitanya
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5 hours ago
In reference qualifier what I want to keep like script or conditions
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5 hours ago
how are you identifying implementation groups?
Is it based on group type?
Remember assignment group field is on task table so you will have to create dictionary override for change_task and add your reference qualifier there
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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3 hours ago - last edited 3 hours ago
Hello @VenkataSreC
To achieve this, you must first verify how "Implementation Groups" are uniquely distinguished from other groups, as there should be a unique identifying parameter.
If these groups are filtered by a group type, you can add the following to your reference qualifier:
javascript:"typeIN"+gs.getProperty("Implementation");
Rather than using a hardcoded Sys ID of group type I created system property and stored sys_id of group type.
Let mi know if any queries.
Please mark this as correct answer and helpful if it resolved, or mark this helpful if this help you to reach towards solution.
Thanks!