DevOps Change Velocity Implementation Lab - issues

GenevièveD
Tera Contributor

3 weeks ago

Hi,

 

I am going the lab in ServiceNow University for the DevOps Change Velocity Implementation course and I am blocked at step 12 of the guide.

 

I previous steps, we are asked to go to the "Change - Overview Container" and add Change Overview Cards for risk, Approver and Impact to a state:Authorized step.

 

I obviously did something wrong because at step 12 we are being asked to go back to the SOW and view the new configurations in an existing change.  I keep seeing the old Cards and not the new ones.  

 

To reload the SOW as requested in the lab guide, I pressed the reload page in my browser.  Should I have used another way of reloading the page?  Is there a missing step in the lab guide before step 12?  Or I'm having a "code 18" moment and would really appreciate a bit of help.

 

 

0 Helpfuls
  • 167 Views
1 REPLY 1

GenevièveD
Tera Contributor

2 weeks ago

So it ended up being a code 18 : I can attest if you do follow every instruction in the lab guide it does produce the appropriate results.  I believe in my case I forgot to impersonate the proper person.  So if anyone else is having issues with the lab : double-check who you are impersonnificating.

0 Helpfuls