Built something you're proud of? Tell the story. A quick G2 review of App Engine or Build Agent helps other developers see what's possible on ServiceNow. Share your experience.

Need help on display info messages

Teja3
Tera Contributor

Friday

Ive requirement when approvals are rejected in authorize state the state transtioned to new state also planned scheduled dates are also changes automatically(which triggered from workflow script)based on this we need to show some message on change request form 

0 Helpfuls
  • 598 Views
2 REPLIES 2

Rafael Batistot
Kilo Patron

Friday - last edited Friday

Hi @Teja3

 

Where do the approvals take place, in the table or through the portal?

 

Could you try creating a business rule, after, on the change table, so that when the status changes, the message is sent.

 

If you found this response helpful, please mark it as Helpful. If it fully answered your question, consider marking it as Correct. Doing so helps other users find accurate and useful information more easily.
0 Helpfuls

abirakundu23
Giga Sage

Friday

Hi  ,

Option 1: Create an After/Update Business Rule on the Change Request form. Set the condition to trigger when the state changes. Additionally, check if the planned start or end date has been modified, and if so, display a pop‑up message on the form.

 

Option 2: Add a “Reject Flag” field to the Change table. If this field is set to true when Approval rejected, display a pop‑up message on the form.


Please mark helpful & correct answer if it's worthy for you.

0 Helpfuls