I'm trying to get an email notification to send when a certain catalog item is requested via an inbound email
In the Send when I have it set to record inserted or updated writing to the sc_req_item table with the following conditions
Requested for is not empty
Requested for changes
Universal Request is empty
Short description contains 'The relevant subject line of the email which is consistent'
In my requested item when its logged the short description field takes in the subject line of the email so I've almost replicated that in the notification but it doesn't trigger the mail to send unless I take out the short description condition but it will then send whenever any request is logged which is what I don't want
