How to configure Service Operation Workspace Section buttons

[Puneeth Raju]

How to change the deactivate the workspace Button which are in the form sections.

[Maik Skoddow · Accepted solution]

Hi @Puneeth Raju 

go to table "sys_ux_form_action", search for the respective name and then

1. Deactivate the button via setting field "Active" to "false" or
2. Find a better condition to restrict the button to a certain audience.

Maik

[Vivi Brasil]

As the great Maik Skoddow well answered, we could deactivate most of those buttons through the UX Form Actions [sys_ux_form_action] and UX Form Actions Layout Items [sys_ux_form_action_layout_item], among other records available under the Declarative Actions application menu.

On the other hand, for these specific buttons available in the form sections, the steps to deactivate them, could be different.

We are currently using SOW ITSM version 7.0.0 (Service Operations Workspace for ITSM), and @Astrid Sapphire helped me to identify how to change it (I really appreciate all your help Astrid, through the SNDevs Slack Community).

Astrid said: 'Long story short, this isn't fed from the form section and is instead directly present within a UIB Page. You can find it under the SOW Experience, in the Chg Overview Viewport variants' subpages, namely the subpage for Impact. I believe you'd need to create a variant of the subpage to change that'.

The steps are below, only for reference, if it could help someone else:

1. Go to Now Experience Framework >> UI Builder
2. Search for the Experience: Service Operations Workspace, open it
3. Under Pages and variants, open the Chg Overview Viewport
4. In the left sidebar (under Content), click on Section Viewport to see the Sub-pages on right sidebar
5. Open the Viewport subpage namely: Chg Overview Impact SNC
6. In the Sub-page overview, under Pages and variants, open the Chg Overview Impact SNC
7. To be able to change this Subpage, you need to create a Variant of it
8. In your cloned record (Subpage Variant), in the left sidebar (under Content), navigate to the Body, you will have: Impact Container >> Impact Heading Container >> Button Container and finally, the 'Refresh impacted services Button'
9. In the Component Visibility, check the 'Hide component' to hide this button

There are other screenshots attached in this reply, here there is only the screenshot which shows the button, among the components of the Subpage:

PS: in our scenario, the refresh of the impacted services is automatically executed in the Change Request, it's the reason why we don't have this button available in the default view, and now, as we are migrating our change users to SOW, it also requires to hide the button in the Workspace view.

I hope it could help.
Vivi Brasil