Hi all,
My name is Dustin Mertens and I work in the grocery retail field. We are working to migrate to ServiceNow focusing on incident, request, knowledge, and service catalogue management. I am writing to you all to see if anyone is willing to have myself and two colleagues shadow your operations on how you use ServiceNow for your day-to-day tasks.
Below are a few things I would be interesting in seeing in action.
- How a service desk tracks vendor work orders within the ticketing system
- How the category structure is used
- How CIs are maintained, tracked, and utilized to benefit the ticketing process
- How problems are identified
- How outages are managed and communicated to end users
I appreciate your read and look forward to connecting.
