Issue with onLoad Client Script Alert in Australia Version

[gavarlamoun]

Hi everyone,

I am facing an issue in the latest Australia version of ServiceNow. While writing a Client Script with the "onLoad" type, I am not getting the alert message in the browser.

Could anyone please guide me on how to resolve this issue?

Thank you.

[Priyanka64]

Hello @gavarlamoun ,

Here are a few things you can check to resolve it:

1. Verify the Client Script configuration

• UI Type = `All` or correct UI experience
• No condition preventing execution

2. Check if you are using Workspace / Next Experience
In Agent Workspace or Next Experience, traditional alert() behavior can be inconsistent or blocked. Try using: g_form.addInfoMessage("Test message"); instead of alert().

3. Open Browser Developer Console
Press F12 - Console tab and check for JavaScript errors. Another script error may be stopping execution.

4. Clear cache

5. Check Isolate Script setting - If “Isolate script” is enabled, try disabling it temporarily for testing.

If this helps, kindly mark the answer as helpful/correct.

Thanks,

Priyanka

[Ankur Bawiskar]

@gavarlamoun 

you didn't share the client script config screenshots

[Srikanth_9]

Hi @gavarlamoun,

Please share the screenshot of the client script, so that will help you.

If the provided solution is useful/working, please Accept as Solution and hit the Helpful. 

Thanks & Regards,

Srikanth Akula.