Forum Posts
system notification
I want the additional comment to be sent out and close notes. If the problem is resolved with close code "Workaround" then I also want the Incident Workaround to sent out. I need to use mail script to check whether the field u_workaround contains a v...
ServiceNow Cloud Cost Management cost model price
Hi all, what is the price model of Cost ManagementBy Workload: Calculates costs based on each specific workload.By Optimization: % optimize range in the cloud.By Usage: % of cloud total spend.By Service: Categorizes costs based on Service Now service...
Resolved! count how many times a button is clicked from portal
Hi ALL, I have a requirement that I have a button on my portal when we click on button there is a popup asking to fill some ID. When we fill the ID if check from the table if the ID i have filled is correct or not. If it is wrong it shows the error m...
Resolved! What are the best practices for implementing ServiceNow in an organization?
Our organization is considering implementing ServiceNow to streamline IT service management and potentially expand to other business areas in the future. As we embark on this journey, we want to ensure a successful implementation by following industr...
Accessing the Cloud Admin Portal
Hello,I am going through the process of setting up a cloud account and service account for AWS.(I have access to AWS Mgmt Console and a demo instance on ServiceNow.) https://docs.servicenow.com/bundle/sandiego-it-operations-management/page/product/cl...
How can Azure Consulting enhance my business's efficiency?
Microsoft Azure is a powerful cloud platform that brings numerous advantages to businesses. With Azure, companies can easily adjust their resources based on needs, saving costs with a pay-as-you-go model. It ensures high reliability and security, pro...
Resolved! How to get each Incident and sys id from the below script array of JSON object
Please help to get each output value from below script.{"categoryKey":"BR Ordering|Customer|abc","recentIncidents":[{"number":"INC4449296","sys_id":"8422274f1bd80210"},{"number":"INC4449297","sys_id":"2da2e34f1bd802106"}],"historicIncidents":[{"numbe...
How to enable the Table of contents button in knowledge article.
when i open any knowledge article the table of content is greyed out by default,even though its added in system properties glide.ui.html.editor.v4.toolbar.line1Can anyone please let me know how to make this editable
Resolved! Servicenow direction on design - Workspace UI Action
Hi folks,Recently have been working on a module for Cloud Cost Management and have come across a scenario which is proving me that either I dont know Servicenow now, or we are heading to a wrong direction. There is a UI Action on the workspace called...
Resolved! What will be the Certification maintainace fee for delta exam?
Hi Community,I have CSA, CAD and few CIS certifications. Do we have to pay 200$ for each delta exam or it should cover all delta exams in single payment(200)? Thanks in advance. Cheers,Sandesh.
ServiceNow: OAuth Authentication
Hello All, Good Afternoon. How are you? I have created an application registry for OAuth Authentication by which we got the CLIENT ID and CLIENT SECRET. Now I have to get the REFRESH TOKEN for which I went to POSTMAN and followed the below KB Article...
Integration Issue between Cloud Insights and AMD Server
Hello everyone, I hope you're doing well. I wanted to bring up an integration issue that I've been experiencing between Cloud Insights and AMD servers. I was wondering if anyone else has encountered similar problems or has any insights on how to reso...
Glide APIs and Classes in ServiceNow
In ServiceNow we have several API's are there to interacting with snow applications and to customize existing functionalities.Client Side API's:1.Glide Form2.Glide User3.Glide Ajax4.Glide Dialog window5.Glide List6.Glide List MenuServer Side API's:...
Resolved! How to make an ajax request from script include in ServiceNow.
How to make a REST request from script include in ServiceNow.I want to send an ajax request to an external application and then fetch data from that. I am able to do it in ServiceNow client script using jquery but how to do this in Script include?Tha...