State Changes

[mallelakuma]

Hi Team,

I have a requirement in ServiceNow.

On RITM (Requested Item – sc_req_item), I need to automatically update the Work Notes whenever the State field changes. This should work for all state values (like Open, Pending, Work in Progress, Closed, etc.) and capture the old state and new state.

[GlideFather]

Hi @mallelakuma,

it sounds like on after business rule. Create one and share your progress here to help you finalise it

[Tanushree Maiti]

Hi @mallelakuma 

Use  after Business Rule to capture both the prior and updated  state values of a variable.

• Table: sc_req_item
• When: after
• Insert/Update: Checked
• Filter Conditions: State Changes // Mention condition as per your requirement
• Sample Script:
  
  

  //Update script as per your requirement

  (function executeRule(current, previous /*null when async*/) {
        current.work_notes = "State changed from " + previous.state.getDisplayValue() + " to " + current.state.getDisplayValue();
        current.setWorkflow(false); 
      current.update();
  })(current, previous);

[Aditya_hublikar]

Hello @mallelakuma ,

For old value and new value requirement,  in business rule there is current and previous object so you can achieve your requirement using business rule .

If this helps you then mark it as helpful and accept as solution.

Regards,

Aditya