system notification

[ahmed-24]

I want the additional comment to be sent out and close notes. If the problem is resolved with close code "Workaround" then I also want the Incident Workaround to sent out. 

I need to use mail script to check whether the field u_workaround contains a value or not.

Canone has answer for that please?

[SAI VENKATESH]

Hi @ahmed-24 

You can try to adjust to adjust your script from the below script:

var emailBody = "";
emailBody += "Additional Comments: " + current.comments.getJournalEntry(1) + "\n";
emailBody += "Close Notes: " + current.close_notes + "\n";
if (current.close_code == "Workaround" && current.u_workaround) {
    emailBody += "Incident Workaround: " + current.u_workaround + "\n";
}

// Send email
gs.eventQueue('email.send', current, emailBody, "Incident Resolution Notification");

Thanks and Regards

Sai Venkatesh

[ahmed-24]

What do you think about this one : 

// Get the record being used in the email notification context

var record = current;

// Initialize the email body variable

var emailBody = "";

// Check if the u_workaround field is empty

if (gs.nil(record.u_workaround)) {

    emailBody += "The Workaround field is empty.\n";

} else {

    emailBody += "Workaround: " + record.u_workaround + "\n";

}

// add more information about the record

emailBody += "Record Number: " + record.number + "\n";

emailBody += "Short Description: " + record.short_description + "\n";

// Set the email body

email.setBody(emailBody);