It’s time to unify the vast—and fractured—technology estate that many enterprises maintain. You can manage it all through a single environment: the Now Platform.
Service Graph Connectors allow customers to load large volumes of data quickly and easily into their configuration management database (CMDB). They also help reduce the risk associated with third-party data integration, as they’re certified by ServiceNow and designed, developed, and tested under the Service Graph Connectors Program. Today, we are announcing the latest changes to the Service Graph Connector for OpenTelemetry to help drive visibility and alerting capabilities in cloud-native environments.
One of the most critical challenges for any IT and DevOps team is understanding what systems interact with each other and how. The Service Graph Connector for OpenTelemetry gives teams a new method to map their cloud-native environments in the CMDB using their existing investment in OpenTelemetry – the open-source framework for extracting high-quality, ubiquitous, and portable telemetry from cloud applications to enable effective observability.
What makes this connector different is that, for the first time in ServiceNow history, open-source data is brought into the CMDB. This connector offers customers the benefits of a thriving open-source community alongside the confidence they have in the Now Platform.
What’s changed
The Service Graph Connector for OpenTelemetry brings cloud-native data into the workspace that ServiceNow users are familiar with, allowing them to diagnose and triage without having to switch context. By using actual telemetry data generated by cloud-native applications, we’re creating accurate, automated, and near-real-time service maps.
Service maps can now span cloud and traditional environments via inferred services, aka non-instrumented services, a capability that exists in Cloud Observability. This will provide a more complete view of the end-to-end technical estate that organizations rely on.
For many organizations, the biggest difference between the Service Graph Connector for OpenTelemetry and other data sources is the ease of deployment combined with the breadth, depth, and accuracy of cloud-native data imported into the CMDB.
