CMDB Data Certification Applications

[Luc Johnson]

Note: The com.snc.certification_v2 plugin is currently in the process of being deprecated in favor of the newer Data Certification experience delivered by CMDB Workspace

There are 2 applications that are referred to as Data Certification in the realm of CMDB. Both are similar in the fact that they generate tasks which are assigned to users or user groups. Then, assignees open the tasks and verify the correctness of the data based on their knowledge.

The first application we will refer to as "Legacy" Data Certification is a UI16 application delivered via Glide in the plugin com.snc.certification_v2

A deep dive into this application can be found here.

The second application we will refer to as "New" Data Certification, and it is a Workspace enabled experience delivered via the CMDB Workspace ServiceNow Store application.

A deep dive into this application can be found here.

Both applications support tables beyond just CMDB related ones, despite them being maintained by CMDB Product teams. We refer to the first application as "Legacy" because it is currently in the process of being deprecated in favor of the newer Data Certification experience.

Key differences between the two applications

	Legacy	New
Delivery mechanism	Glide	Store app
UX Access	UI 16	CMDB Workspace
Roles required	certification_admin/certification	data_manager_admin/data_manager_user
Certification value storage	cert_element stores entry per field on each record on each task​	sn_cmdb_ws_dm_certification_task_to_document stores entry per record in a task, field/attribute status is stored in JSON column​
Version parity	Additionally supports a dashboard Assign to empty field setting	These features do not currently exist in this version, will be implemented in future

To support customers in their journey from the "Legacy" application to the new one, a migration utility has been integrated into CMDB Data Manager.

More information on that experience can be found here.

Common Issues

We will keep a running list of common issues that we see in both of these applications here.