The ServiceNow CIS – Data Foundations (CMDB & CSDM) certification is no longer just another optional exam—it has become a mandatory foundation for many CIS tracks. Whether you are an architect, implementer, consultant, or admin, strong CMDB and CSDM ...
This simulator, part of the CMDB Fundamentals course on Now Learning, will assess your skills in working with CI Class Manager, Identification and Reconciliation Rules, reclassification rules, CMDB 360/Multisource CMDB, and Data Refresh Rules.Please ...
Service Overview Business Service: A Business Service represents work or goods that are supported by an IT infrastructure. Within ServiceNow, Business Services are categorized into various types, including Business Service, Technical Service, Se...
Use Case Data Certification manages scheduled and on-demand validations of data in the CMDB and related tables. Note: Not exclusive to CMDB tables, supports all tablesFor regulatory or procedural reasons, information in the CMDB requires checks for a...
Big Picture (one‑liner)Identification & Reconciliation rules answer two different questions: QuestionAnswered by“Is this CI already existing or is it new?”Identification Rules“If multiple sources update the same CI, whose data should I trust?”Reconci...
How to populate a Custom 'Last Logged in User' Field using the JAMF Service Graph Connector This Article describes how to populate a Custom Last Logged in User Field in the Computer CI Class using the JAMF Service Graph Connector by following the b...
High performance IT organizations often have one thing in common and that is a healthy CMDB. A healthy CMDB serves as a cornerstone in your Autonomous IT journey. It is a key building block for value creation and service excellence. That means you...
1. The Problem If you are running ServiceNow ITOM alongside Infoblox for DDI (DNS, DHCP, IPAM), you have probably already discovered the out-of-the-box Service Graph Connector (SGC) for Infoblox. It is a solid starting point — it pulls IP addresses,...
How to Copy (Duplicate) Feed Overview The Copy Feed (also referred to as “Duplicate ETL Transform Map”) feature in IntegrationHub ETL allows users to create a new ETL transform map by cloning an existing one. The new map inherits the full mapping c...
Recently, I have been approached by several associates on LinkedIn and Teams asking about my experience with the CIS – Data Foundations exam and its complexity. To help those planning to attempt this certification, I have summarized some important po...
This simulator, part of the CMDB Fundamentals course on Now Learning, will assess your understanding of working with the CMDB Health Dashboard, various scorecards, metrics, duplicate CIs, CI reclassification, Query Builder, and remediation.Please use...
If your CMDB feels like a place you visit only when something breaks, you're not alone. Many teams treat it like a technical burden, a necessary database you maintain but don't really use. Now Assist for CMDB changes that because you stop browsing ...
Previous Step IntegrationHub ETL Introduction Before creating an ETL transform map, we need to first insert the raw data into ServiceNow platform by using standard data source function. Then, the ETL transform map associated with this data source...
The Service Graph Connector for GCP (SGC-GCP) is part of the Service Graph integration projects. The connector is built to simplify the onboarding setup and ease the integration across multiple GCP projects in an organization. This application uses ...
ServiceNow Intelligent Search in CMDB Workspace: How It Works, How to Configure It, and Why Data Quality Wins If you've ever enabled ServiceNow Intelligent Search and expected it to "just know" what your users mean, you've seen the same pattern pla...
Big Picture Discovery and Service Mapping populate and enrich the CMDB.Event Management consumes and acts on CMDB data.CMDB Governance protects and sustains all of it.Now let’s connect them properly.Discovery → CMDB Foundation Identifies infrastructu...
Additional Resources Landing page Common error scenarios
Previous Step IH-ETL Guided Setup Step 3 – CMDB Class Mapping In this step, you can choose target classes and attributes in the CMDB to map source data columns to. Below is an example configuration: 1. Click “Set Up Map” in class card ...
If you’ve ever modeled services in the CMDB and paused to think: “Why does ServiceNow call this the parent? This feels fundamentally wrong.” You’re not alone — and you’re not wrong either. This confusion shows up very often when modeling shared pla...
Service Graph Connector for AWS (SG-AWS) provides CloudFormation (CFT) scripts for appropriate setup in an AWS environment. There are tens or hundreds of administrators managing AWS accounts. The scripts are designed to be executed from an organiza...
LisaLatour
ServiceNow
seanflack
Steph Morillo
