If you've ever run a Discovery schedule and come back to find CIs in different classes than when you left, you're not imagining things. The IRE is doing exactly what its default properties tell it to do. The problem is those defaults are more permiss...
The ServiceNow CSDM and CMDB Data Foundations Dashboards store app contains dashboards which provide insights into the key foundational indicators of your CMDB and Common Service Data Model (CSDM). This app provides recommendations to ensure that t...
The Service Graph Connector for AWS (SG-AWS) is part of the Service Graph integration projects. The connector is built to simplify the onboarding setup and ease the integration across multiple AWS accounts in an organization. This application uses on...
Legacy Data Certification A functionality or a fix I am expecting is not working Many customers in the past have made customizations to files that then get skipped on upgrade, commonly a sys_ui_macro or sys_ui_script Certification data is missing/dis...
How do I configure the AWS Service Graph Connector? Version: 2.8 Sample Application Service to Monitor: MediaWiki URL: http://172.31.43.163:5000/mediawiki AWS Service Graph Connector Features Enabling Deep Discovery on AWS EC2 Instances (Yes\N...
Big Picture (one‑liner)Identification & Reconciliation rules answer two different questions: QuestionAnswered by“Is this CI already existing or is it new?”Identification Rules“If multiple sources update the same CI, whose data should I trust?”Reconci...
Use Case Data Certification manages scheduled and on-demand validations of data in the CMDB and related tables. Note: Not exclusive to CMDB tables, supports all tablesFor regulatory or procedural reasons, information in the CMDB requires checks for a...
Overview SG-Azure is part of ServiceNow developed Service Graph Connectors. The connector is built to simplify the onboarding setup and ease the integration with Azure with the minimum invasive principal. This article describes the concepts and setup...
The ServiceNow CIS – Data Foundations (CMDB & CSDM) certification is no longer just another optional exam—it has become a mandatory foundation for many CIS tracks. Whether you are an architect, implementer, consultant, or admin, strong CMDB and CSDM ...
How do I configure the SG-SCCM Service Graph Connector? Version: 3.6 Sample Windows Server to Monitor: crusvrwin10 Software Asset Management Enabled(Yes\No): Yes SCCM Asset Intelligence Enabled(Yes\No): No Mid Server used to connect to SCCM SQL Ser...
If you’re seeing “failure threshold reached” or a “Max Failures” status on your CMDB Health Dashboard, you’re not alone. This is one of the more common CMDB Health messages, and it tends to catch people off guard because scoring simply stops without ...
This simulator, part of the CMDB Fundamentals course on Now Learning, will assess your skills in working with CI Class Manager, Identification and Reconciliation Rules, reclassification rules, CMDB 360/Multisource CMDB, and Data Refresh Rules.Please ...
Service Overview Business Service: A Business Service represents work or goods that are supported by an IT infrastructure. Within ServiceNow, Business Services are categorized into various types, including Business Service, Technical Service, Se...
How to populate a Custom 'Last Logged in User' Field using the JAMF Service Graph Connector This Article describes how to populate a Custom Last Logged in User Reference Field in the Computer CI Class using the JAMF Service Graph Connector by follo...
High performance IT organizations often have one thing in common and that is a healthy CMDB. A healthy CMDB serves as a cornerstone in your Autonomous IT journey. It is a key building block for value creation and service excellence. That means you...
1. The Problem If you are running ServiceNow ITOM alongside Infoblox for DDI (DNS, DHCP, IPAM), you have probably already discovered the out-of-the-box Service Graph Connector (SGC) for Infoblox. It is a solid starting point — it pulls IP addresses,...
How to Copy (Duplicate) Feed Overview The Copy Feed (also referred to as “Duplicate ETL Transform Map”) feature in IntegrationHub ETL allows users to create a new ETL transform map by cloning an existing one. The new map inherits the full mapping c...
Recently, I have been approached by several associates on LinkedIn and Teams asking about my experience with the CIS – Data Foundations exam and its complexity. To help those planning to attempt this certification, I have summarized some important po...
This simulator, part of the CMDB Fundamentals course on Now Learning, will assess your understanding of working with the CMDB Health Dashboard, various scorecards, metrics, duplicate CIs, CI reclassification, Query Builder, and remediation.Please use...
If your CMDB feels like a place you visit only when something breaks, you're not alone. Many teams treat it like a technical burden, a necessary database you maintain but don't really use. Now Assist for CMDB changes that because you stop browsing ...
LisaLatour
ServiceNow
seanflack
Steph Morillo
