CMDB articles

IH-ETL FAQ - In guided set-up or preview data page, it shows “There is an error in partial preview API”

Additional Resources Landing page Common error scenarios

CMDB Health Micro-Certification Simulator (Available on Now Learning)

This simulator, part of the CMDB Fundamentals course on Now Learning, will assess your understanding of working with the CMDB Health Dashboard, various scorecards, metrics, duplicate CIs, CI reclassification, Query Builder, and remediation.Please use...

IH-ETL Guided Setup Step 4 - Field Mapping

Previous Step IH-ETL Guided Setup Step 3 – CMDB Class Mapping In this step, you can choose target classes and attributes in the CMDB to map source data columns to. Below is an example configuration: 1. Click “Set Up Map” in class card ...

Why “Parent” Feels Wrong in ServiceNow CMDB (and What It Actually Means)

If you’ve ever modeled services in the CMDB and paused to think: “Why does ServiceNow call this the parent? This feels fundamentally wrong.” You’re not alone — and you’re not wrong either. This confusion shows up very often when modeling shared pla...

Service Graph Connector for AWS - Diagnostic Tool & Troubleshooting Issues

Service Graph Connector for AWS (SG-AWS) provides CloudFormation (CFT) scripts for appropriate setup in an AWS environment. There are tens or hundreds of administrators managing AWS accounts. The scripts are designed to be executed from an organiza...

"New" Data Certification - Data Certification experience in CMDB Workspace

Use Case Data Certification manages scheduled and on-demand validations of data in the CMDB and related tables. Note: Not exclusive to CMDB tables, supports all tablesFor regulatory or procedural reasons, information in the CMDB requires checks for a...

Troubleshooting Discovery

The following actions can be used to troubleshoot discovery and determine the potential root cause. Run discovery through a different MID Server, as known issues exist where discovery may fail on certain MID Server versions while succeeding on othe...

"Legacy" Data Certification - Data Certification on Core UI (UI 16)

Note: The com.snc.certification_v2 plugin is currently in the process of being deprecated in favor of the newer Data Certification experience delivered by CMDB Workspace Plugin(s) & Documentation Plugin Id: com.snc.certification_v2Documentation ov...

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CMDB and CSDM Data Foundations Dashboard Performance

Overview The dashboards implement a sophisticated batching strategy designed to process large datasets efficiently while preventing resource exhaustion. This approach is crucial for handling metrics that need to analyze thousands or millions of ...

Platform: Configuration Management Database (CMDB) || Knowledge & Troubleshooting Resources

I recommend bookmarking this article so that you are automatically notified by email when changes are made by me.If you miss any content, please leave it as a comment and I will add it to this article. For the similar topic of Common Service Data ...

But what does that mean? Creating a data dictionary for your organization

We’ve all been there: two people are using the same word, different ways. Or two different words, the same way. They might both make sense in context but misunderstandings can get really out of control. When this happens in the CMDB it can cause pro...

Create De-duplicate Task manually by using UI action on list view of CMDB_CI table.

De-duplicate tasks are created when system identifies the duplicate Cis in the discovery process. In some cases these tasks are not created as expected even though duplicate CI exists. In a few scenarios clients expecting to create de-duplicate task ...

How to prepare your data before creating IH-ETL transform map

Previous Step IntegrationHub ETL Introduction Before creating an ETL transform map, we need to first insert the raw data into ServiceNow platform by using standard data source function. Then, the ETL transform map associated with this data source...

IH-ETL Guided Setup Step 6 - Test and Rollback Integration Results

Previous Step IH-ETL Guided Setup Step 5 - Relationship Mapping After you configure the mapping, you are ready to see what the data looks like. Run an integration test and view a summary of the results for the sample data. The summary includes ...

New Data Model in CMDB for APIs

As of the 1.49 version (released September 2023) of the CMDB CI Models app on the ServiceNow store, there is a new data model for collecting API inventory and related information. While there are many different types of APIs (REST, SOAP, gRPC, etc) ...

Your Expertise is Needed! Join Us in Designing a NEW Certification Exam!

CMDB Community Members, The Data Foundations team together with our Global Learning and Development team at ServiceNow, are developing a new CMDB Certification Exam and related training materials. To ensure these reflect real-world roles, we need i...

CIS – Data Foundations (CMDB & CSDM) Exam: Key Preparation Tips

Recently, I have been approached by several associates on LinkedIn and Teams asking about my experience with the CIS – Data Foundations exam and its complexity. To help those planning to attempt this certification, I have summarized some important po...

How to Create and Setup SG Infoblox

Problem Statement This article outlines how to create and set up the Service Graph Connector for Infoblox. The following topics are covered in this article. How to set up the connectorHow to configure the connectorHow to use the connectorCommon issue...

Connector Onboarding Guide for Service Graph Connector for Observability - Dynatrace

Purpose of Onboarding Service Graph Connector for Observability - Dynatrace Service Graph Connector for Observability Dynatrace has been used to ingest CI data, events, metrics, and logs from Dynatrace into the ServiceNow instance. Note: The Servic...

AWS Service Graph Connector

How do I configure the AWS Service Graph Connector? Version: 2.8 Sample Application Service to Monitor: MediaWiki URL: http://172.31.43.163:5000/mediawiki AWS Service Graph Connector Features Enabling Deep Discovery on AWS EC2 Instances (Yes\N...