This simulator, part of the CMDB Fundamentals course on Now Learning, will assess your understanding of working with the CMDB Health Dashboard, various scorecards, metrics, duplicate CIs, CI reclassification, Query Builder, and remediation.Please use...
If your CMDB feels like a place you visit only when something breaks, you're not alone. Many teams treat it like a technical burden, a necessary database you maintain but don't really use. Now Assist for CMDB changes that because you stop browsing ...
Previous Step IntegrationHub ETL Introduction Before creating an ETL transform map, we need to first insert the raw data into ServiceNow platform by using standard data source function. Then, the ETL transform map associated with this data source...
The Service Graph Connector for GCP (SGC-GCP) is part of the Service Graph integration projects. The connector is built to simplify the onboarding setup and ease the integration across multiple GCP projects in an organization. This application uses ...
ServiceNow Intelligent Search in CMDB Workspace: How It Works, How to Configure It, and Why Data Quality Wins If you've ever enabled ServiceNow Intelligent Search and expected it to "just know" what your users mean, you've seen the same pattern pla...
Big Picture Discovery and Service Mapping populate and enrich the CMDB.Event Management consumes and acts on CMDB data.CMDB Governance protects and sustains all of it.Now let’s connect them properly.Discovery → CMDB Foundation Identifies infrastructu...
Additional Resources Landing page Common error scenarios
Previous Step IH-ETL Guided Setup Step 3 – CMDB Class Mapping In this step, you can choose target classes and attributes in the CMDB to map source data columns to. Below is an example configuration: 1. Click “Set Up Map” in class card ...
If you’ve ever modeled services in the CMDB and paused to think: “Why does ServiceNow call this the parent? This feels fundamentally wrong.” You’re not alone — and you’re not wrong either. This confusion shows up very often when modeling shared pla...
Service Graph Connector for AWS (SG-AWS) provides CloudFormation (CFT) scripts for appropriate setup in an AWS environment. There are tens or hundreds of administrators managing AWS accounts. The scripts are designed to be executed from an organiza...
Use Case Data Certification manages scheduled and on-demand validations of data in the CMDB and related tables. Note: Not exclusive to CMDB tables, supports all tablesFor regulatory or procedural reasons, information in the CMDB requires checks for a...
The following actions can be used to troubleshoot discovery and determine the potential root cause. Run discovery through a different MID Server, as known issues exist where discovery may fail on certain MID Server versions while succeeding on othe...
Note: The com.snc.certification_v2 plugin is currently in the process of being deprecated in favor of the newer Data Certification experience delivered by CMDB Workspace Plugin(s) & Documentation Plugin Id: com.snc.certification_v2Documentation ov...
Overview The dashboards implement a sophisticated batching strategy designed to process large datasets efficiently while preventing resource exhaustion. This approach is crucial for handling metrics that need to analyze thousands or millions of ...
I recommend bookmarking this article so that you are automatically notified by email when changes are made by me.If you miss any content, please leave it as a comment and I will add it to this article. For the similar topic of Common Service Data ...
We’ve all been there: two people are using the same word, different ways. Or two different words, the same way. They might both make sense in context but misunderstandings can get really out of control. When this happens in the CMDB it can cause pro...
De-duplicate tasks are created when system identifies the duplicate Cis in the discovery process. In some cases these tasks are not created as expected even though duplicate CI exists. In a few scenarios clients expecting to create de-duplicate task ...
Previous Step IH-ETL Guided Setup Step 5 - Relationship Mapping After you configure the mapping, you are ready to see what the data looks like. Run an integration test and view a summary of the results for the sample data. The summary includes ...
As of the 1.49 version (released September 2023) of the CMDB CI Models app on the ServiceNow store, there is a new data model for collecting API inventory and related information. While there are many different types of APIs (REST, SOAP, gRPC, etc) ...
CMDB Community Members, The Data Foundations team together with our Global Learning and Development team at ServiceNow, are developing a new CMDB Certification Exam and related training materials. To ensure these reflect real-world roles, we need i...
LisaLatour
ServiceNow
seanflack
Steph Morillo
