Does ServiceNow have CMDB, CSDM, MID Server, and Service Graph Connector Training?

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The ServiceNow CMDB is a crucial element of the platform, integral to various applications like ITOM, ITSM, and Asset Management. Since September 2020, an online course titled "CMDB Fundamentals" has been available. This course has become one of the most popular offerings on Now Learning, with over 50,000 unique registrations. This article aims to highlight the wide range of topics covered in the training, which includes over 75 detailed video walkthroughs of various configurations plus delta content from past releases.

If you're interested in any of the topics mentioned below, consider registering for the CMDB Fundamentals On Demand training. You can choose the modules and lessons that best suit your interests. For those who prefer a classroom setting, the course is also available with one of our expert ServiceNow technical trainers. Links to register for both options are provided at the end of the article. Additionally, you'll find a list of complementary courses to CMDB.

CMDB Fundamentals Course Topics:  (Over 50,000 attendees as of June 2024)

Introduction to the CMDB:

• CMDB Overview
• IT Challenges
• Terminology
• Configuration Management Capabilities
• Stakeholders

Design a Successful CMDB:

• Plan for a Successful CMDB
• Set Direction
• Build a Team and Governance Model
• Design a Configuration Plan
• Show Value to Other Stakeholders

Configure the CMDB:

• Implementation Best Practices
• CI Class Manager
• Identification and Reconciliation Framework Overview
• Identification Rules
• Reconciliation Rules
• CMDB 360\Multisource CMDB

Configure the CMDB Simulator: Gain hands on experience and test your know on configuring the CMDB (Earn a micro-certification after completion)

Populate the CMDB:

• ServiceNow Discovery
• Service Mapping
• Amazon Web Services Discovery
• VMWare Discovery
• Importing into the CMDB
• Storage Discovery
• Microsoft SCCM Discovery
• Google Cloud Discovery
• Kubernetes Discovery

Maintain the Health of the CMDB:

• CMDB Health Dashboard (Completeness, Compliance, Correctness)
• Manage Duplicate Configuration Items
  • Bulk Remediation of Duplicates (Instructor Led Only)
• Configuration Item Reclassification
• Remediation Capabilities
• CMDB Query Builder
• Data Manager

CMDB Health Simulator: Gain hands on experience and test your know on maintaining the health of the CMDB (Earn a micro-certification after completion)

CMDB Delta and Supporting Content:

-New York Delta Features

• Query Builder Enhancements
• Duplicate Handling Enhancements

-Orlando Delta Features

• Using IntegrationHub ETL to Import CMDB Data

-Paris Delta Features

• Multisource CMDB
• Multisource CMDB Report Builder
• CMDB & CSDM Data Foundations Dashboards
• Dynamic CI Groups
• CMDB CI Class Models Store Application Additions

-Quebec Delta Features

• Migrating to CSDM Life Cycle Standards
• CMDB Manage by Group Field
• CI Reclassification enhancements
• Query Builder Improvements
• CMDB CI Class Models Store Application Additions
• Service Graph Connector What's New

-Rome Delta Features

• CMDB Data Manager
• CMDB Workspace
• CMDB CI Class Models Store Application Additions
• Service Graph Connector What's New

-San Diego Delta Features

• Dynamic Reconciliation Rules
• CMDB Workspace
• CMDB CI Class Models Store Application Additions
• Service Graph Connector What's New

-Tokyo Delta Features

• Cascade Retire Dependent CIs
• Delete Orphan CIs
• Optional IRE Condition
• CMDB Workspace
• Service Graph Connector What's New

Utah Delta Features

• CMDB Workspace Enhancements
• CMDB 360 dashboard review
• CMDB Data Manager customer lifecycle support
• IRE support for non-CMDB tables
• IntegrationHub ETL support for non-CMDB tables

Vancouver Delta Features

• CMDB Workspace Enhancements
• IntegrationHub ETL new features

Washington Delta Features

• Health Dashboard Enhancements
• Data Manager Migration to CMDB Workspace
• Unified Map available from CMDB Workspace

CMDB Fundamentals OnDemand Link:

CMDB Fundamentals In Person Training Link:

CMDB Fundamentals: Help me choose

Complimentary Courses:

Introduction to CMDB Workspace (Over 1048 attendees as of June 2024)
Attend Introduction to CMDB Workspace to learn how to navigate and understand the various tabs, tiles, charts, metrics, and scorecards available from the CMDB Workspace.

CMDB Health Deep Dive: (New as of June 2024)

Attend CMDB Health Deep Dive to learn how to improve the health of a CMDB by reviewing and remediating the prescribed health results provided by ServiceNow on the CMDB and CSDM Data Foundations Dashboards.

Quiz provided.

Common Service Data Model (CSDM) Fundamentals (Over 41,000 attendees as of June 2024)

Get an introduction to the CSDM with Common Service Data Model (CSDM) Fundamentals.

Service Graph Connector Essentials: (Over 2250 attendees as of June 2024)

Course currently covers the SCCM,  Jamf, Intune, OpenTelemetry Service Graph Connectors for the following topics:

• Introduce and install the Service Graph Connector
• Configure and execute the transform maps for the Service Graph Connector
• Execute import schedules and individual transform maps
• Learn how IRE processes data imports
• Run SG-SCCM and ServiceNow Discovery together
• Work with Reconciliation Rules and Multisource CMDB
• Explore the Data Visualizer and Transforms

MID Server Fundamentals: (Over 7700 attendees since June 2024)

The MID Server is core to many successful implementations as it is used with several ServiceNow products such as Discovery, Service Mapping, Integration Hub, Orchestration, Cloud Provisioning and Governance, Event Management, and Operational Intelligence and can provide support for integrations with LDAP, Active Directory, and third party integrations using SOAP or REST. 

This course explores how to install, configure, and troubleshoot a MID Server on both Windows and Linux operating systems.

MID Server Installation and Configuration:

• MID Server Introduction and Overview
• MID Server Installation Requirements
• MID Server Installation on Windows
• MID Server Installation on Linux
• MID Server Installation Troubleshooting

MID Server Upgrade:

• MID Server Upgrade Overview
• Now Support Knowledge Articles
• MID Server Log Files
• MID Server Upgrade and Pre-Upgrade Check
• MID Server Upgrade
• MID Server Common Upgrade Issues

MID Server Tuning and Optimization:

• MID Server and ECC Queue
• MID Server Clusters
• MID Server Performance Analysis
• MID Server Tuning
• MID Server Optimization

MID Server Quebec Delta Features:

• MID Server Certificate Check Security Policies
• Unified Key Store & Custom Certificates
• Mutual Authentication

MID Server Rome Delta Features:

• Deploy Containerized MID Servers
• External Credential Management using CyberArk

MID Server San Diego Delta Features:

• MID Server Governance
• Containerized MID Server Enhancements

MID Server Tokyo Delta Features:

• Configure a MID Server for IPv6
• Configure the MID Server Installation Package URL
• MID Server Keystore Backup

MID Server Utah Delta Features:

• Containerized MID Server Autoscaling
• Draining State Operations