Murali Reddy1
ServiceNow Employee
ServiceNow Employee

Question

AWS Service graph connector diagnose error "Cannot read property "keys"

 

MuraliReddy1_0-1675875591558.png

 

Answer

This issue happens when the guided setup instructions are not followed while selecting AWS Regions. We have given this statement "Enter the list of regions you are using in a comma delimited way in the Value section. Eg. us-east-1,us-east-2"

 

At the end of this step, it should look like this format in Value section. 

MuraliReddy1_2-1675875856772.png

 

If the regions are entered in below format, the URL is not formed properly and it returns the error. 

 

MuraliReddy1_1-1675875789917.png

 

We have seen some folks keep the value section empty. In that case, the application assumes that you want to scan all the regions. This will have some performance impact. 

Version history
Last update:
‎02-08-2023 09:09 AM
Updated by:
Contributors