Ofer1
ServiceNow Employee
ServiceNow Employee

I struggled to get the Unauthorized Change Detection feature to work, so I contacted my internal colleagues.

@Bill Iffland was able to identify the missing piece, which is a dependency on service mapping.

So, it appears that a dynamic CI group is simply not enough for this feature to work. We had to create a manual service map. 

It is unclear to me why this dependence exists, but it does...

I've posted a short video that will hopefully help anyone who is thinking of implementing this feature.
https://www.youtube.com/watch?v=Hg6HScjHLR8&list=PL5DgOfLBA3RanN94xRB4tZGY6aoKeFM_b&index=3

unauthorized.png

Comments
SteveMacWWT
Kilo Sage

Great video @Ofer1! Thanks for creating it. 

AshT
ServiceNow Employee
ServiceNow Employee

For anyone who wants a flowchart as to how it works, see attached.Unauthorized_Change_Process.svg

Version history
Last update:
‎05-16-2024 02:19 PM
Updated by:
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