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3C's are not working in CMDB

siva9494
Tera Contributor

‎08-06-2025 02:21 AM

Even after configuring the health inclusion rules, completeness, compaliance & CORRECTNESS also 3c's dashboard is not populating the score. Please find the screenshot below for the error I'm facing. thanks!

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11 REPLIES 11

Dr Atul G- LNG
Tera Patron
Tera Patron

‎08-06-2025 02:26 AM

Hi @siva9494 

Please check the job logs. The issue seems to be with a job that isn’t running properly, which is likely causing the problem.

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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siva9494
Tera Contributor

‎08-06-2025 05:08 AM

Hello @Dr Atul G- LNG ,

I Executed the OOB CMDB schedule jobs. I'm not able to see the logs for the particular job.

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to siva9494

‎08-06-2025 06:16 AM

Hi @siva9494 

Is this a PDI or a client instance? I’ve run all the jobs, and now the data is coming through. Please make sure the jobs are active and have been executed as well.

 

DrAtulGLNG_0-1754486086035.png

DrAtulGLNG_1-1754486137145.png

DrAtulGLNG_2-1754486155271.png

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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siva9494
Tera Contributor
In response to Dr Atul G- LNG

‎08-06-2025 06:22 AM

Hello @Dr Atul G- LNG, Thanks for checking the issue.

I'm facing the issue in the client instance. After activated all the jobs & executed also I'm facing the mention issue at the top

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