Hello, We are running both ServiceNow discovery and SG-SCCM integrations in our environment (Tokyo release). We are currently running into an issue where discovery is updating the assigned to field in the CMDB for computer class CIs. This in turn, is...
In the CMDB release notes for Tokyo there's a section about filter conditions on regular identifier entries: Configure regular identifier entries in identification rules with filter conditions Advanced options let you add filter conditions to regular...
Guys, help me on this point. In the step of selecting the "RAM" attribute, the option is not included in my list. How can I adjust the configuration so that this attribute is visible?
Hello, I am looking to use the CMDB data manager to manage Stale CIs in the CMDB. Instead of using the remediation rules and workflow which are difficult to maintain and improve. However, currently, we manage the life cycle of CIs by the attributes ...
Hi everyone, Hopefully this is the right place, because I'm wondering what kind of sorcery is messing up here.We have a customized catalog item for Software Requests and was working find before Utah, for example, we have the fields below:Caller (requ...
Hello All, Can anyone please share the dependance CI Class complete discovery diagram for any flow chat (Switch forwarding rule, switch port, Router interface etc.,) for us to understand clearly about the discovery.
Hi Everyone,I have written delete ACL on cmn_location where class is not Workplace Location, but I need to add condition when Associated tables have any records then deletion rule should not be applicable. Thanks @Ankur Bawiskar
Hi, More and more we are requested to register and maintain non-IT Assets like desks, chairs but also air conditioners, lightning equipment and so on. For several Working from Home projects this requirements becomes more and more a prio topic. As far...
I want to migrate a number of tables from one instance to another. When looking at the data, I can make an educated guess what field or fields should be the coalesce. However, how do I make sure? When I look in configure > table, but do not see any i...
Hi gurusI found out at least 3 different tables for Chassis.Under Hardware table is one cmdb_ci_chassis which extends cmdb_ci_diskshelf_chassis which do not have any own columns. Then under HW-Computer - Server is another one cmdb_ci_chassis_server....
Hi everyone,I need to remove only (AppSvc# Problem, BusApp# Problem) tags from Cloud resource table where Resource type is AWS::Config::Resource Compliance on multiple records with fix script.Thanks for suggestions
It looks to me like the CMDB Query Builder generates new tables for its result. The character of these tables is that they all have a name starting at u_cmdb_qb_result_ and that they extend the Query Builder Results [cmdb_qb_result_base] table. Over...
Hi All,I am getting an error "Invalid insert. Service with SN App Service ID: BSNXXXXXXX already exists." when I am trying to create a Business service. Could any one please help us why we are getting this issue and how can we resolve this issue. No...
Hi Team,i am new to CMDB could you please let me know how to decommission servers in ServiceNow.
What is the difference between the data that populates the software installations and the running processes related tables on a server? Also, if there is a difference between the data, which one would be more accurate?for example, if there is a Micro...
