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Resolved! Jamf Service Graph connector - record not getting inserted

Hi All,  We are using service graph connector for JAMF integration. We are able to fetch the data successfully but we are facing an issue while inserting the record into cmdb_ci_computer table. We have received 5 records with same name but different ...

CI Class Manager Export

Hi All, Is anyone aware of a way to export the CI Class Manager data to Excel?   Specifically, this needs to be a list of every CI Class with the Sub-Classes listed within that.   It also needs to highlight all fields displayed for the particular Cla...

Tom104 by Tera Expert
  • 2447 Views
  • 2 replies
  • 4 helpfuls

Resolved! Business Application Class

Hi team, I have a customer that is working internally to improve the data on their business application object. They have defined fields and values they want to capture, but still having some troubles determining which fields in SN to use to capture ...

Nam N_ by ServiceNow Employee
  • 2312 Views
  • 1 replies
  • 3 helpfuls

Creation of relationship through flow designer for subclasses

Hi ,I need to create a relationship through flow designer.What I need is on the basis of hirearchy relationship should be made.for eg-: I need to create relationship between dynamic CI group to Application CI's whatever child class are coming under a...

CMDB health dashboard Threshold setup

i want to increase the threshold value for the KPI.how to setup that?it is showing me message on dashboard that failure threshold reached.how to fix this error? 

Sanem by Tera Contributor
  • 1635 Views
  • 6 replies
  • 3 helpfuls

Jamf installation question and population into the CMDB

I set up the Jamf service graph connector. I ran the test load 20 connections and its successful. I see it has pulled in 15 devices and I open the records. For the import set. Keep in mind "State" says pending but this is still happening when "State...

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wildturkey07 by Tera Contributor
  • 3197 Views
  • 11 replies
  • 0 helpfuls

Resolved! Auto assign CMDB Health Metric tasks to support groups

I'm in my Tokyo developer instance trying out the CMDB Health Metric task creation. However, when setting it up, it only allows me to populate the "task assignee Group" with an assignment group from the groups table. Is there any ability to easily ge...

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What is the best way to take a back up of the CMDB tables?

What are potential recovery options in case the CMDB is somehow compromised and the audit tables are not able to be used to recover the data? Some potential options could include copying the tables, exporting the data turning on additional logging......

Erick18 by Mega Guru
  • 1057 Views
  • 3 replies
  • 0 helpfuls